Klaviyo: Email Marketing & SMS

Klaviyo: Email Marketing & SMS

Reviews (2,571)

Overall rating
4.5
Counts per rating level
  • 85% of ratings are 5 stars
    2.2K
  • 3% of ratings are 4 stars
    75
  • 1% of ratings are 3 stars
    27
  • 1% of ratings are 2 stars
    34
  • 9% of ratings are 1 stars
    242
All reviews
November 27, 2025

So many restrictions on the new klaviyo customer hub. I can integrate gorgias, but not their live chat. Now klaviyo expects me to pay for the helpdesk feature AND also gorgias? Why?

Also no mobile app for the helpdesk.

BINS AND BOXES
Switzerland
Almost 2 years using the app
Klaviyo replied November 28, 2025

Thank you for sharing your feedback. We really appreciate it. We understand how important flexibility and integration options are for your store, and we’re always working to improve the Customer Hub. If you’d like to discuss your needs in more detail, our support team is here to help and gather more insights. Feel free to reach out to us at Klaviyo.com/support. Your input helps us continue to make Klaviyo better for everyone.