Reviews (393)
Overall rating
4.7
December 9, 2025
Truly one of the worst onboarding experiences I've encountered. They don't hop on a call with you to review how to set up returns correctly. Their documentation isn't easy to follow. It takes too long to get your "onboarding specialist" to respond to your emails. It took us weeks to setup...and we still haven't correctly configured it. Overall, a very frustrating experience.
HealthyFeetStore.com
United States
2 months using the app
Loop replied
December 12, 2025
Thanks for sharing this feedback. We’re sorry your onboarding experience has been so frustrating- this isn’t the standard we aim for. We've let our onboarding team know and will reach out to make it right.