Globo Product Options, Variant

I contacted Mike from support for direct help setting up the application. When I asked if he could assist me with the implementation, he refused and simply asked me to read the full tutorial instead.
I need quick help to launch the app, but Mike only sends 5-page tutorials instead of providing actual support. When I ask direct questions, he doesn't answer them - he just sends generic documentation.
I would appreciate having customer support that actually helps customers set up and launch their apps, rather than just pointing them to lengthy tutorials.