Reviews (2,974)
Title: Print-on-Demand Service with Systematic Integration Failures and Zero Support
Review:
Order HPH1001 shipped with incomplete address label—missing house number and postal code. Shopify shipping registration clearly shows correct, complete information was provided. Printful stripped critical address data when generating the shipping label.
The Dutch PostNL confirmed the label was so incomplete delivery was impossible—package returned to sender after 6+ days.
QA/QC Failure: How does a label print and ship missing postal code and house number? ZIP codes are internationally and legally mandatory for shipping and delivery. Carriers are legally required to reject shipments without correct information. Printful shipped anyway—no validation, no verification, no quality check before shipping. Printful's transport company Spring GDS accepted the package with incorrect data and apparently did not verify with Printful, further underlining the broken process.
I had to chase the package whereabouts myself, wasting hours of my time. Order status showed "in transit," Printful claimed delivery, but package was never delivered. I contacted PostNL directly to find out the label was missing critical data.
Packing instructions were correct and complete. Shopify order contained full address data. Printful removed it during label generation.
Printful's Response:
NOTHING. Zero response from help@printful.com despite escalation
No order correction
No reship
No acknowledgment of the failure
Complete silence
Shopify's Position: Shopify deflects to Printful, stating they're "only the platform provider." This leaves store owners subjected to the "print and pray" model of POD suppliers, with zero interference or accountability from Shopify when integrations fail.
Business Impact: Marketing campaigns to 7 international markets ON HOLD. Cannot risk customer orders with broken address integration. Every undeliverable package = permanent brand damage.
The Pattern: This is a serious liability for store owners. Integration failures, complete non-response, zero accountability from both Printful and Shopify. Hours spent trying to correct what should be a basic process. Shipping and delivery is so crucial to POD that it is mindboggling this process has no QA/QC in place.
If you're considering Printful, test orders thoroughly before launching campaigns. Their integration may strip critical data without warning, and you'll get NO support when it fails. (current 13 hours of complete silence)
Review to be published on Trustpilot G2, Capterra, Sitejabber, E-commerce community, and other review boards. Jeopardising the reputation of store owners.