Printful: Print on Demand

Initially, I had great experiences with Printful. Unfortunately, the quality has gone downhill quite a bit. I usually use DTG printing, and there were 3 shirts a customer of mine custom ordered from me so they could decide what amongst them they wanted to use for a larger order. Something was wrong with all 3. Printful customer service was awful, they just sent links to articles about not guaranteeing the look with DTG printing, they blamed me for picking a dark shirt with dark ink, except the shirts weren't dark, and the mockups showed up with the designs being very visible. Then they said the mockups aren't accurate and are backlit. But, we use those mockups for our listings, so I don't know why they would stand behind a faulty visual. Also, one of the shirts had a large darker colored square around the design, looking like they used a heat press for a supposedly printed design. Customer service was unwilling to remedy the issues or issue any refunds. They did not take accountability. Printful is also going to be raising their prices for the 2nd time this year. It's time I went with another provider.

Works great. Just make sure you have a funded account connected, else your order will display as "processing", but actually nothing is happening. There should be a better internal Shopify app warning when there is a funding account issue b/t Printful and payment account. I had customers waiting bc a CC had expired. Neither Shopify nor Printful alerted me. I had to "go and check" after orders didn't arrive.

The Print On Demand combined with backend fulfillment is making it easier to run an e-commerce store. Since my store is new, I opted to approve all orders and pay for the Printful services on my end. This works fine for me at this point because total revenue are going into my Shopify account. Overall the integration between Shopify and Printful is efficient, effective and complete allowing me to feel confident in the operation of my store when customers place orders!

customer service is delayed and they couldn't help me after i contacted them so I just deleted my product and started over. However the products are good and I love the pet collars and shoes

When things go right, they go right. But when they go wrong, they go really wrong. Think of Printful as an extension of your business - at least that's the way customers view you. Printful's customer service is terrible - takes about a week to get a response and when you get that response, it's going to be your fault. I've been using them for about two years and a customer ordered a 2XL and instead got an XS. When customer service finally replied to my complaint a few days after submission, the answer was our products were synced incorrectly and we just needed to rysnc.

How is that our fault? When you publish a product, Printful syncs your product to your shop. When I looked at our other shirts, sure enough I found the same issue. Resync didn't work. We had to delete the products and re-publish. Now, will Printful correct this order error? Seems they won't. I replied and asked for them to make things right, I received no response. I emailed them a couple of days later and still no response.

Look, this is a better option then stocking inventory but this is the second customer service issue I've had. Just budget to eat the error because it's unlikely they will be there to help you out. 2 out of 5 stars because I don't want to be that vindictive. They still put out a decent enough service. Customer service is their weak link and it becomes yours too.

I've been using Printful for over 10 years and the first 9 were very good but they no longer offer live chat, quality control has gone super downhill and the carriers they use seem to lose a package every 7-10 days which is costing us bad reviews etc... so not happy and hope they get back on track or we'll be forced to go elsewhere.

Kevin

Printful makes it incredibly easy to design and upload products. I'm creating fine art prints of my original paintings and drawings and adding them to my Shopify store. The amount of time saved compared to handling production and in-store product creation, descriptions and mockups all from scratch is unbelievable. My only frustration is that site the occasionally glitches, preventing me from including all mockups. I assume I'll be able to come back and update it later.

They've been sending my prints over seas with no protective cylinder. And their print quality is awful, according to customers who have left me reviews. Do not work with them.

let me rate it for a while i will change it if they fix the issue about the failure of displaying the product which I customized though it made me wait for hours, but still not displaying later.

While the cost to ship and house the products are high you get what you pay for. The products are truly high quality coming from a store that has sold hundreds to unknown customers and if you have any issue you can chat with customer support and they will replace the products for you quickly and easily. They also have a lot of diversity from coasters to mugs to apparel and coming out with new products frequently.