Printful: Print on Demand

Initially, I had great experiences with Printful. Unfortunately, the quality has gone downhill quite a bit. I usually use DTG printing, and there were 3 shirts a customer of mine custom ordered from me so they could decide what amongst them they wanted to use for a larger order. Something was wrong with all 3. Printful customer service was awful, they just sent links to articles about not guaranteeing the look with DTG printing, they blamed me for picking a dark shirt with dark ink, except the shirts weren't dark, and the mockups showed up with the designs being very visible. Then they said the mockups aren't accurate and are backlit. But, we use those mockups for our listings, so I don't know why they would stand behind a faulty visual. Also, one of the shirts had a large darker colored square around the design, looking like they used a heat press for a supposedly printed design. Customer service was unwilling to remedy the issues or issue any refunds. They did not take accountability. Printful is also going to be raising their prices for the 2nd time this year. It's time I went with another provider.

Works great. Just make sure you have a funded account connected, else your order will display as "processing", but actually nothing is happening. There should be a better internal Shopify app warning when there is a funding account issue b/t Printful and payment account. I had customers waiting bc a CC had expired. Neither Shopify nor Printful alerted me. I had to "go and check" after orders didn't arrive.

customer service is delayed and they couldn't help me after i contacted them so I just deleted my product and started over. However the products are good and I love the pet collars and shoes

When things go right, they go right. But when they go wrong, they go really wrong. Think of Printful as an extension of your business - at least that's the way customers view you. Printful's customer service is terrible - takes about a week to get a response and when you get that response, it's going to be your fault. I've been using them for about two years and a customer ordered a 2XL and instead got an XS. When customer service finally replied to my complaint a few days after submission, the answer was our products were synced incorrectly and we just needed to rysnc.

How is that our fault? When you publish a product, Printful syncs your product to your shop. When I looked at our other shirts, sure enough I found the same issue. Resync didn't work. We had to delete the products and re-publish. Now, will Printful correct this order error? Seems they won't. I replied and asked for them to make things right, I received no response. I emailed them a couple of days later and still no response.

Look, this is a better option then stocking inventory but this is the second customer service issue I've had. Just budget to eat the error because it's unlikely they will be there to help you out. 2 out of 5 stars because I don't want to be that vindictive. They still put out a decent enough service. Customer service is their weak link and it becomes yours too.

I've been using Printful for over 10 years and the first 9 were very good but they no longer offer live chat, quality control has gone super downhill and the carriers they use seem to lose a package every 7-10 days which is costing us bad reviews etc... so not happy and hope they get back on track or we'll be forced to go elsewhere.

Kevin

Our experience with Printful was very disappointing. When issues arose, customer service focused on blaming the customer instead of working toward a reasonable solution or demonstrating that they valued the relationship.

We also discovered that important product sizing variations were only disclosed in supplemental product documentation as a footnote disclaimer, making them easy to miss during the ordering process. Details that can significantly affect the final product should be communicated much more clearly.

Based on our experience, I would recommend exercising caution when choosing Printful and comparing other print-on-demand vendors before making a decision.

I've been using Printful for over three years, but my recent experience in June 2026 has been extremely disappointing.

Customer service has been unresponsive and ineffective when trying to resolve a product quality issue involving inconsistent garment dimensions. Despite following up three separate times and requesting that the matter be escalated to a manager, I continued to encounter poor communication and no meaningful resolution.

What makes this even more frustrating is that Printful apparently allows product dimensions to vary by up to one inch, but this information is buried deep within their product documentation and isn't made obvious during the ordering process. When I submitted the requested photo documentation showing the sizing issue, customer service was dismissive and seemed to ignore the fact that at least one measurement exceeded the tolerance, ignoring that the product was clearly defective. In my case, the sleeve opening was so small that an arm couldn't even fit through it.

After years of using Printful, it's disappointing to see what feels like a significant decline in both product quality and customer support. Based on this experience, I'll be looking for a new print-on-demand vendor. I would encourage others to carefully review product specifications and be aware of the stated manufacturing tolerances before ordering.

Printful makes it incredibly easy to design and upload products. I'm creating fine art prints of my original paintings and drawings and adding them to my Shopify store. The amount of time saved compared to handling production and in-store product creation, descriptions and mockups all from scratch is unbelievable. My only frustration is that site the occasionally glitches, preventing me from including all mockups. I assume I'll be able to come back and update it later.

Printful is extremely overpriced and makes it very difficult for sellers to achieve a reasonable profit margin. The pricing would be easier to justify if the product quality matched the cost, but unfortunately, that hasn’t been my experience.

The embroidery quality is disappointing — there is visible stitching and white backing showing, which makes the finished product look cheap. The overall product quality also feels lower than expected. I also ordered a bag as a test product, and the material was so thin and transparent that it felt like it could tear easily. I am trying to leave a review so others are aware, but it won't allow me.

On top of that, after placing a test order, I was charged $80 in duties, which adds another unexpected cost for both sellers and customers. Overall, the pricing does not seem to reflect the quality or the additional fees involved

As a complete newcomer to online selling and dropshipping, Printful's integration with my Shopify store did so much to ease my workload and make the sales process seamless. I like how intuitive the UI is andthe customization options make finding your perfect style very easy.