Reviews (97)
There are multiple nuances in order to facilitate product orders through this app such as knowing to and how to set shipping rates; understanding how to navigate exporting inventory lists; not realizing that limits on amount of inventory are set based on plan; in ability to have live support help and lack of inventory order terms where as the customer's order amount is due immediately well before payment is sent to the seller.
Thank you very much for sharing your experience with us. We truly understand how frustrating it can be when the learning curve, system limitations, and support availability affect your ability to run your store smoothly — and we’re sincerely sorry for the inconvenience this has caused.
We appreciate you pointing out the challenges around shipping rate setup, inventory export, plan-based listing limits, payment timing, and the need for more real-time support. These are all critical parts of a seller’s daily operations, and your feedback highlights areas that deserve continuous improvement.
Please know that we take user experience very seriously. We are actively working on optimizing our onboarding guidance, improving documentation, refining inventory and payment workflows, and expanding our customer support capabilities to make the platform easier, clearer, and more reliable for sellers at every stage.
Your voice helps us grow, and we truly value your honesty. We remain committed to ongoing improvements and to delivering a smoother, more supportive experience for all users. Thank you again for taking the time to share your perspective.
Doba customer service team