Reviews (1,458)
I am writing this review after paying for the service and spending multiple days attempting to make it usable in a real business environment.
The core problem is not learning curve, configuration, or user error. The core problem is that the platform is technically and operationally unprepared for the workflows it actively markets. Basic processes fail silently, critical limitations are not clearly disclosed, and the system forces users into manual workarounds that consume disproportionate time and labor.
In practice, this means lost working days, disrupted planning, and wasted human resources. What should be a routine operational setup turns into damage control. For a paid service, this is unacceptable.
The support experience reinforces this conclusion. Instead of technical problem-solving, the interaction is dominated by repetitive, surface-level questions and generic apologies. There is no visible technical ownership, no effective escalation, and no sense that the people responding have the authority or competence to resolve real issues. Repeatedly saying “we are sorry” does not compensate for lost time, broken workflows, or failed execution.
I want to be clear: I am not requesting a refund. The issue here is not money. The real cost is time already lost and operational momentum already damaged. That cost cannot be recovered retroactively.
From a professional standpoint, this creates a strong impression of a company that charges for a service it is not technically equipped to support at scale. The gap between marketing claims and real-world performance is significant, and it is the customer who pays that gap with time and labor.
This review reflects my honest experience as a paying user. Any negative perception resulting from this review is not emotional or exaggerated it is a direct consequence of how the product and support actually perform in practice.
Hi Hot Best Offers – Online Deals & Smart Shopping | OOX,
Thank you for taking the time to share such detailed and candid feedback. We sincerely regret the time and operational disruption you experienced while attempting to use our platform.
Your comments regarding workflow readiness, undisclosed limitations, and the gap between expected and actual functionality are taken very seriously. We understand that for a paid service, reliability and clarity are critical, and falling short in these areas can result in real business impact.
We also acknowledge your feedback about the support experience. Effective technical ownership and meaningful problem resolution are essential, and we recognize that this was not your experience. Your observations have been escalated internally and will be reviewed with our product and support leadership teams to identify where processes, communication, and escalation paths must improve.
We appreciate you clarifying that your concern is not about cost, but about lost time and momentum. That perspective is important, and your feedback will be used to help address the operational gaps you’ve described.
Thank you again for sharing your experience in such a professional and constructive manner. We value honest feedback like this, as it helps us identify areas that require immediate attention and improvement.
One of our team members contacted you to assist you further.