Reviews (1,380)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its wide selection of trendy women's fashion and accessories, noting its seamless Shopify integration for easy product management and order fulfillment. They benefit from competitive pricing and frequent sales. Key features include uploading up to 500 products for free, efficient inventory syncing, and effective order management tools. The responsive customer support team is praised for quickly resolving issues.
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I ordered several samples at once, and one was 2 small, return instructions stated that the SKU on the bag had to match the item SKU, however there was no way to find the SKU on the site, and it didn't occur to me to match each bag with each item when taking them out. Harold was helpful in helping me figure out what the SKU was, so that I could use the correct plastic bag in order to make a return. Harold deserves 5 stars for his help, but I gave 4 stars for the overall experience -- if the SKU had been published on the order page then I wouldn't have had to reach out to support in the first place.
Hi No Shrinking Violet US,
Thank you so much for sharing your experience and for recognizing Harold’s support—we’re very glad he was able to assist you in sorting out the SKU issue. I completely understand how confusing it can be when the SKU isn’t clearly accessible, especially when handling multiple sample items at once.
We truly appreciate your honest feedback about the SKU visibility. This is valuable insight for us, and we will be reviewing how to make this information clearer and easier to find on the order page so others don’t run into the same challenge.
Since our goal is always to deliver a seamless 5-star experience from start to finish, we’d love to know if there’s anything more we can do to improve your experience further. Your input helps us continue to grow and better support you.
Thank you again for your thoughtful review—and for highlighting Harold’s great work!
I have a Trendsi account and have installed the Trendsi app on my Shopify store. A customer recently ordered a pair of pants in size Medium from my store, but when I checked the product on Trendsi, there was no Medium stock available and only 2 units left in size Small. On my Shopify site, however, the same pants still show more than 50 units available across sizes S, M, and L.
Because of this discrepancy, I now need to refund the customer and explain that the item is actually out of stock. After further checking, I discovered that for more than half of the products imported from Trendsi, the available variations, colors, and sizes in Shopify do not match what is shown for the same items on Trendsi. This indicates that the Trendsi app is not syncing inventory and variants with my Shopify store in real time.
Please explain why this syncing issue is occurring and provide a solution so that my Shopify inventory always matches Trendsi and this situation does not happen again.
Hi Centprime,
Thank you so much for reaching out and for taking the time to explain your experience in detail. We sincerely understand how frustrating and disruptive this situation is—especially when it directly affects your customer and requires you to issue a refund. We know how important accurate, real-time inventory syncing is for running your store smoothly, and we’re truly sorry for the inconvenience this has caused.
We completely understand your concern regarding the discrepancy between the inventory shown in your Shopify store and the availability reflected in Trendsi. This is not the experience we want you to have, and we recognize how situations like this can impact customer trust and your business operations.
We’d like to investigate this issue further to identify why the inventory and variant syncing is not updating as expected and work toward a reliable solution to prevent this from happening again. Our team can review your account settings, sync configurations, and recent inventory updates to pinpoint the root cause.
To help us move forward as quickly as possible, could you please let us know:
When you first noticed the inventory mismatch
Whether you’ve made any recent changes to sync settings or re-imported products
If the affected products were imported individually or via bulk import
Most importantly, we’d love to know what would make this a 5-star experience for you. Whether that’s clearer inventory syncing, proactive alerts, or hands-on assistance to ensure everything is aligned, your feedback will help us better support you.
Thank you again for bringing this to our attention. We truly value your partnership and are committed to resolving this for you.
A fraudulent order was placed on my site, but I managed to contact customer support and cancel it before it shipped! This was a big win for my small shop, saving me a lot of time, effort, and money in the process.
Hi Platinum Bellas,
Thank you for sharing your experience — we’re so glad to hear you were able to catch and cancel the fraudulent order in time!
That’s definitely a big win, and we’re happy our support team could assist you quickly. Protecting your business is a top priority, and we’re always here to help you navigate situations like this.
If there’s anything more we can do or if you have any concerns moving forward, don’t hesitate to reach out.
Wishing continued success for your shop!
Working with Trendsi has been great so far! They have been going the extra mile to ensure your concerns or questions are heard and answered! Their platform and systems are user-friendly and easy to navigate and set up. I'm just glad I was able to discover Trendsi.
A special shoutout to Charles, who has been my customer service support agent on multiple occasions and have been extraordinary in ensuring that my questions and concerns are being heard and following through with each one!
Hi Love Classic,
Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience with Trendsi. It’s great to know that our platform and support have made things easier for you. We’ll be sure to share your feedback with Charles — he’ll be so happy to know his dedication made a difference. 💛 We truly appreciate you being part of the Trendsi community!
I have been working with Trendsi for some time now, and I must say that the support I receive from their team is exceptional. The representative, Chette is particularly noteworthy. They are always ready to assist and provide solutions promptly, making my experience smooth and enjoyable. I highly recommend Trendsi for their outstanding customer support!
Hi Lugdaa,
Thank you so much for your thoughtful feedback and for being a part of the Trendsi community! We're thrilled to hear that your experience has been a positive one and that Chette has been able to support you consistently.
Providing exceptional service is something we strive for, so it truly means a lot to know that our team—especially Chette—has made your journey smoother and more enjoyable.
We’re grateful for your recommendation and look forward to continuing to support your success!
Trendsi is the place to go if you're looking for the trending styles of today for women's clothes. As well as drop shipping women's clothes, the support you get from them is well beyond exceptional! If you ever have any issues with their app or need help setting it up, they're always there for you, walk you through whatever you need help with. I can't say enough about Trendsi, their app, and their people which are always there to help you. Yes, 24/7, you can always reach someone. Trendsi, you're way beyond 5 stars in my book !
Hi Lush Layer Clothier,
Thank you so much for this incredible feedback! We’re truly honored to hear how much you enjoy Trendsi—from our styles and app to the support you receive from our team. Knowing that you feel guided, supported, and able to reach us any time means the world to us.
Our team works hard to deliver a seamless experience, and your kind words remind us why we do what we do. We’re thrilled to be “beyond 5 stars” in your book, and we’re grateful to have you as part of the Trendsi family.
If there’s ever anything more we can do for you, we’re here 24/7 and always happy to help. Thank you again for your trust and support! 💛
very very worst tab more than seven days is completed still no order is not dispatching again and again telling dispatching within five days within five days but after five days also the order is not dispatching never use this application anymore please kindly never use this is a fake app doing the scam
Hi Rulvian,
We’re truly sorry to hear about your experience, and we completely understand how frustrating this delay must be—especially after being told multiple times that the order would be dispatched within a specific timeframe. We sincerely apologize for the inconvenience and disappointment this has caused.
This is not the level of service we aim to provide, and we take your concerns very seriously. We want to assure you that we are not a scam, and we would really like the opportunity to review your order, understand what went wrong, and make things right for you.
Please share your order number with us so we can urgently investigate the status and provide you with a clear and accurate update. If the order can no longer be fulfilled within an acceptable timeframe, we are more than willing to discuss alternative solutions, including a refund if needed.
Most importantly, we’d like to know what we can do to turn this experience into a 5-star one for you. Your feedback matters to us, and we genuinely want the chance to regain your trust.
Thank you for bringing this to our attention. We hope you’ll allow us the opportunity to resolve this for you.
It feels like they pay for good reviews. I sell handmade jewelry and I was very tired of making everything myself so I figured I'd give this a shot. Their products are ordered from AliExpress I know because I purchased jewelry making supplies from there some of their jewelry pieces I was able to find on AliExpress for a fraction of the cost.
To make matters worse I put in an order for 7 items the order was stuck on "processing" for 11 days and now I have a tracking number that says the package hasn't been received yet. This is an oversea shipment so I'm sure it's another 10 days or so before it arrives. Thank God these were samples for me because if they were for an actual customer I would have had to refund them and I would look bad. Also don't put your money in the wallet they have because if you change your mind there is no getting your money back. You have to use it on samples or you forfeit your money. Find their products on AliExpress and order it from there at least it arrives on time. I would rather go back to hurting my hands making jewelry than do this.
HI Extrinsic Beauty,
Thank you for taking the time to leave this detailed review. I’m truly sorry to hear about your experience—it’s clear that it didn’t meet your expectations, and I completely understand how frustrating that must have been, especially when you were looking for a reliable solution during a busy time.
Your concerns about shipping delays, product sourcing, and the wallet refund policy are absolutely valid, and I appreciate you bringing them to my attention. I never want any customer to feel misled or unsupported. While I do work with suppliers to help scale certain parts of the business, my goal has always been to balance quality, transparency, and affordability—and it’s clear we fell short in your case.
I would love the opportunity to make this right. If you're open to it, please reach out to me directly so we can either resolve the order issue, offer compensation, or find another way to turn this experience into something more positive.
Your feedback truly helps us grow, and I’d be grateful for the chance to improve things and hopefully earn your trust again—maybe even turn this into a 5-star experience in the future.
Thank you again for your honesty.
Chette
Trendsi Customer Support
trendsi.com | Your One-Stop Shop Supply Chain Solution
Trendsi is a great help for my business. Lots of great designs and styles and customer support is excellent.
Harold, Chette & Anya from customer care team was of great help on an issue I was facing on an order. Keep up the good work guys.
Their integration to my store was seamless and its the first time I am experiencing such a technology that can be handled by anyone.
Hi BAYZYX,
Thank you so much for your kind words! We’re thrilled to hear that Trendsi has been a valuable part of your business and that you’re enjoying the variety of designs, seamless integration, and overall experience.
A special thank you for recognizing Harold—we’ll be sure to pass along your appreciation to him. It means a lot to our team to know that our support is making a difference.
We’re excited to keep supporting your growth and success. If there’s anything you ever need, just let us know—we’re here for you!
I had a big issue with my inventory not syncing correctly and was really worried about my store. That’s when I got help from Raymart from the Trendsi support team. He carefully checked everything, guided me step by step, and even took the time to investigate directly in my store.
Thanks to Raymart’s help, my products are now syncing perfectly and the stock is showing correctly again. He was patient, clear in communication, and super quick to solve the issue.
Also a quick shoutout to Anya for being supportive along the way.
Honestly, I couldn’t be happier with the support I received. Trendsi is a great app for dropshipping, but the real value is in their amazing support team – especially Raymart.