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I built my store around Trendsi. Getting sales with the cute clothes is not the problem The problem is the inventory levels are wrong. Having to cancel orders because they are out of inventory. Half of my orders I have had to cancel and now having to totally redo my store with a different plan. Even with keeping up with inventory levels taking out any products with low inventory and even their own website saying things are in stock. When the order is placed, and you go to fullfill it, it will say out of stock!! This is a huge problem having to refund orders!
Hi Southern Shores Clothing,
Thank you for taking the time to share this feedback with us. We completely understand your frustration, and we’re truly sorry that this experience has affected your business to the point where you now have to reconsider and rebuild your store around a different plan.
We especially understand how discouraging it must be to receive sales from customers, only to later discover that the items are unavailable and you have to cancel and refund the orders. Having this happen to a significant portion of your orders is certainly not the experience we want you or your customers to have.
We also understand that you have been actively monitoring inventory, removing products with low stock, and even checking the availability shown on our website, yet the item can still become unavailable when you attempt to fulfill the order. We recognize how difficult this makes it to confidently manage your store and set accurate expectations with your customers.
Your feedback is very important to us, and we want to do our best to help improve your experience moving forward. Could you let us know what we can do at this point to make this situation better for you and help restore your confidence in using Trendsi? If there is a specific resolution, assistance, or improvement you would like us to consider, please feel free to share it with us.
We sincerely apologize for the frustration and disruption this has caused to your business. We appreciate you giving us the opportunity to hear your concerns and work toward a better experience.
I have used this app for quite a while now over a year maybe more. However they have stopped carrying Brand name clothing. Without brand names no one would find my store. This is now useless to me. I have sold quite a bit using Trendsi in the past and it looks like that is over now.
Hello Apparel Garden,
Thank you for being a longtime user and for sharing your honest feedback. We’re truly sorry to hear that the recent changes to our brand-name clothing selection have made the app less useful for your store.
We understand how important recognizable brands can be for attracting customers and driving sales, especially when you’ve built your business around selling them. We also really appreciate you sharing that Trendsi has helped you make sales in the past.
Your feedback is valuable to us, and we’ll make sure it’s shared with our team as we continue evaluating our product offerings. We’d love the opportunity to better understand what brands and products would be most valuable to your business. ❤️🙏
I placed my first order on Trendsi from my Shopify account, and Tendsi has not received the order. I then placed a second order, and again they have not received the order. So their order sync doesnt work1 Then they ask me for a million screenshots, like i must do all the work when their system is at fault. If orders dont sync to them, whats the use of this app? Also just found out their prices dont update either. Quite useless actually!!!
Hello,
We’re truly sorry to hear about your experience. We completely understand how frustrating it is to place multiple orders and have them fail to sync.
That’s not the experience we want for our merchants. Order syncing and accurate price updates are core functions of the app, and we take your feedback seriously. The screenshots and information requested by our support team are intended to help us identify what went wrong and resolve the issue as quickly as possible, not to shift the responsibility onto you.
We’d appreciate the opportunity to look into your account and determine why the orders and pricing updates aren’t syncing correctly. If you’re still in contact with our support team, please continue the conversation there so we can investigate the specific issue and work toward a resolution.
Thank you for taking the time to share this feedback. We apologize again for the frustration this has caused. 🙏❤️
WARNIG: Trendsi does not update inventory daily. They do it just once every week and that is why the reason lots of the seller cannot get their orders fulfilled beacuse they doxnot traxk inventory. I placed an order for my client and AFTER 5 DAYS of making the payment they cancelled the order with no explanation. I had to come to customer chat to request a reason of why and they just said "sorry the product is out of stock" even when I contcated support 2 days after I placed the order to make sure rhey will send it to the client on time. So trendsi docnot care about your clients nor you rhey all care anout rhe membership you oay them beacuse eather if you make a sale or not they still get tour monthly money. So becarefull. I will unistsll rhis app for such of horrible service. My client is very mad and now I have a negative complaint on my store.
Hello CARTERLY,
We’re truly sorry for the frustration and inconvenience this experience caused you and, especially, the impact it had on your relationship with your client. We understand how upsetting it is to have an order cancelled several days after payment, particularly after you reached out to confirm that it would be fulfilled on time.
Our inventory changes in real time, so availability can fluctuate throughout the day. In some cases, an item may still appear as available when an order is placed, but by the time our warehouse team begins preparing the package, the remaining stock has already been allocated to other orders. When that happens, we refund the out-of-stock item as soon as we confirm it is no longer available.
We also apologize that you had to contact support to get an explanation instead of receiving clear communication proactively. That’s not the experience we want for our sellers. We usually sent email notification for out of stock items. In case you received no email we highly recommend checking your spam of junk folder as our email might have been sent there.
We’d appreciate the opportunity to look into your specific order and see what happened. Please reach out to our support team with your order details so we can review the situation further. Thank you for taking the time to share your feedback. ❤️
Excellent onboarding and support experience with Trendsi. Raymart was extremely patient, knowledgeable, and helpful throughout the entire Shopify integration and setup process. He guided me step by step in connecting my store, configuring the product flow, and understanding how fulfillment and Auto Checkout work.
As someone learning the platform and ecommerce automation workflows, I really appreciated the clear explanations and responsiveness. The setup process felt much less overwhelming because of the support provided. Looking forward to continuing to build and learn with the platform. Many thanks to Raymart and the Trendsi team for the great customer experience.
Hi,
Thank you so much for the kind words and thoughtful feedback. We’re really glad to hear that your onboarding and Shopify integration experience went smoothly and that the setup felt manageable along the way.
It’s great to know the guidance on product flow, fulfillment, and Auto Checkout was helpful as you got started with the platform. We know ecommerce automation can feel overwhelming at first, so we’re especially happy to hear it made a difference.
We’re excited to be part of your journey and look forward to supporting you as you continue building and growing your store. If you ever need anything along the way, don’t hesitate to reach out.
Amazing support from Sam! Sam from Trendsi Support helped me update my store name from Myonlineshopnow.com to Everfashionstore.com very quickly. Super helpful and friendly. Highly recommend Trendsi! Thanks Sam!
Hello Everfashionstore.com.,
Thank you so much for the wonderful review! We’re thrilled to hear that Sam was able to help you update your store name quickly and made the process easy and enjoyable. We’ll be sure to share your kind words with Sam. We truly appreciate your recommendation and are excited to support 💙
Harold is the best. Always resolves issues hassle-free. Thank you!
Hello Michelle Francisco,
Thank you so much for the kind words! We’re thrilled to hear that Harold consistently provides a hassle-free experience and gets your issues resolved. We’ll be sure to share your feedback with him. We truly appreciate your support! ❤️
Great support experience. Chette helped me find the root cause and provided a clear solution.
Hello KRE Prime,
Thank you for the wonderful feedback! We’re glad to hear that Chette was able to identify the root cause and provide a clear solution. We truly appreciate your kind words and are happy to have been able to help! ❤️
Direct customer support could be better, other than that very comfortable interactions.
Hello GearedUpFitness.com,
Thank you for sharing your feedback! We’re glad to hear that you found your interactions with us comfortable. We also appreciate your comment regarding direct customer support. We’ll take this feedback seriously as we continue working to improve our service and provide a better experience for our customers.
Lorie was very helpful in understanding how the platform worked and help me resolve my issue. Thanks Lorie
Hello Noir Riviera LLC,
Thank you so much for your kind review! We’re glad to hear that Lorie was able to help you understand the platform and resolve your issue. We truly appreciate your feedback and are happy to know you had a positive experience! ❤️
