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Just starting out with Trendsi, so far so good. Only issue I have is how sizing is measured and recorded on each product. I now have to go in to each one of my clothing products (over 100) and do the math to double the measurements so my USA customers won't be confused or order the wrong sizes. But shout out to Mia from support for helping me today with this issue!
Hi,
Thank you so much for sharing your experience and for giving Trendsi a try! We’re thrilled to hear that things have been going well so far, and we especially appreciate your shout-out to Mia. We’ll be sure to share your kind words with her! 💛
We also appreciate your feedback regarding how product measurements are displayed. We understand how having to manually adjust measurements across more than 100 products can be time-consuming, especially when making sure your U.S. customers have clear and accurate sizing information.
We’d love the opportunity to make your experience a 5-star experience. ⭐⭐⭐⭐⭐ Is there anything we can do to make the sizing process easier or better for you? Your feedback helps us understand where we can improve and better support your business!
I built my store around Trendsi. Getting sales with the cute clothes is not the problem The problem is the inventory levels are wrong. Having to cancel orders because they are out of inventory. Half of my orders I have had to cancel and now having to totally redo my store with a different plan. Even with keeping up with inventory levels taking out any products with low inventory and even their own website saying things are in stock. When the order is placed, and you go to fullfill it, it will say out of stock!! This is a huge problem having to refund orders!
Hi Southern Shores Clothing,
Thank you for taking the time to share this feedback with us. We completely understand your frustration, and we’re truly sorry that this experience has affected your business to the point where you now have to reconsider and rebuild your store around a different plan.
We especially understand how discouraging it must be to receive sales from customers, only to later discover that the items are unavailable and you have to cancel and refund the orders. Having this happen to a significant portion of your orders is certainly not the experience we want you or your customers to have.
We also understand that you have been actively monitoring inventory, removing products with low stock, and even checking the availability shown on our website, yet the item can still become unavailable when you attempt to fulfill the order. We recognize how difficult this makes it to confidently manage your store and set accurate expectations with your customers.
Your feedback is very important to us, and we want to do our best to help improve your experience moving forward. Could you let us know what we can do at this point to make this situation better for you and help restore your confidence in using Trendsi? If there is a specific resolution, assistance, or improvement you would like us to consider, please feel free to share it with us.
We sincerely apologize for the frustration and disruption this has caused to your business. We appreciate you giving us the opportunity to hear your concerns and work toward a better experience.
I have used this app for quite a while now over a year maybe more. However they have stopped carrying Brand name clothing. Without brand names no one would find my store. This is now useless to me. I have sold quite a bit using Trendsi in the past and it looks like that is over now.
Hello Apparel Garden,
Thank you for being a longtime user and for sharing your honest feedback. We’re truly sorry to hear that the recent changes to our brand-name clothing selection have made the app less useful for your store.
We understand how important recognizable brands can be for attracting customers and driving sales, especially when you’ve built your business around selling them. We also really appreciate you sharing that Trendsi has helped you make sales in the past.
Your feedback is valuable to us, and we’ll make sure it’s shared with our team as we continue evaluating our product offerings. We’d love the opportunity to better understand what brands and products would be most valuable to your business. ❤️🙏
I placed my first order on Trendsi from my Shopify account, and Tendsi has not received the order. I then placed a second order, and again they have not received the order. So their order sync doesnt work1 Then they ask me for a million screenshots, like i must do all the work when their system is at fault. If orders dont sync to them, whats the use of this app? Also just found out their prices dont update either. Quite useless actually!!!
Hello,
We’re truly sorry to hear about your experience. We completely understand how frustrating it is to place multiple orders and have them fail to sync.
That’s not the experience we want for our merchants. Order syncing and accurate price updates are core functions of the app, and we take your feedback seriously. The screenshots and information requested by our support team are intended to help us identify what went wrong and resolve the issue as quickly as possible, not to shift the responsibility onto you.
We’d appreciate the opportunity to look into your account and determine why the orders and pricing updates aren’t syncing correctly. If you’re still in contact with our support team, please continue the conversation there so we can investigate the specific issue and work toward a resolution.
Thank you for taking the time to share this feedback. We apologize again for the frustration this has caused. 🙏❤️
WARNIG: Trendsi does not update inventory daily. They do it just once every week and that is why the reason lots of the seller cannot get their orders fulfilled beacuse they doxnot traxk inventory. I placed an order for my client and AFTER 5 DAYS of making the payment they cancelled the order with no explanation. I had to come to customer chat to request a reason of why and they just said "sorry the product is out of stock" even when I contcated support 2 days after I placed the order to make sure rhey will send it to the client on time. So trendsi docnot care about your clients nor you rhey all care anout rhe membership you oay them beacuse eather if you make a sale or not they still get tour monthly money. So becarefull. I will unistsll rhis app for such of horrible service. My client is very mad and now I have a negative complaint on my store.
Hello CARTERLY,
We’re truly sorry for the frustration and inconvenience this experience caused you and, especially, the impact it had on your relationship with your client. We understand how upsetting it is to have an order cancelled several days after payment, particularly after you reached out to confirm that it would be fulfilled on time.
Our inventory changes in real time, so availability can fluctuate throughout the day. In some cases, an item may still appear as available when an order is placed, but by the time our warehouse team begins preparing the package, the remaining stock has already been allocated to other orders. When that happens, we refund the out-of-stock item as soon as we confirm it is no longer available.
We also apologize that you had to contact support to get an explanation instead of receiving clear communication proactively. That’s not the experience we want for our sellers. We usually sent email notification for out of stock items. In case you received no email we highly recommend checking your spam of junk folder as our email might have been sent there.
We’d appreciate the opportunity to look into your specific order and see what happened. Please reach out to our support team with your order details so we can review the situation further. Thank you for taking the time to share your feedback. ❤️
"Trendsi has been a great supplier for my new business so far. Their team is very responsive, especially Sam, who has been incredibly helpful. The products have been good so far, and I'm looking forward to testing more samples soon. Overall, my experience has been positive, and I appreciate their support and quick communication
Hello Giza Fashion Studio,
Thank you so much for your thoughtful 4-star review! 🎉
We’re really glad to hear that your experience with Trendsi has been positive so far and that our team—especially Sam—has been able to support you well. Fast, helpful communication and reliable service are exactly what we strive for, especially for growing businesses like yours.
It’s exciting that you’re already testing more samples—we can’t wait to see how your assortment expands and supports your success! If there’s ever anything you need or want to explore, we’re always here and happy to help.
Appreciate you being part of the Trendsi journey, and we’re looking forward to growing with you! 🚀
Sam did a great job and answered all of my questions!
Chette was absolutely wonderful!
I had several questions about handling a customer return, and Chette was extremely patient and helpful. She took the time to answer each of my questions, explain the return and refund process, and help me work through an issue with the return process.
She even went above and beyond by approving a one-time courtesy return for my customer. I really appreciated her willingness to help and make sure I understood the process rather than simply giving me a quick answer.
As a small business owner, customer support like this is incredibly valuable. Thank you, Chette, for being so helpful and professional!
Sam from Trendsi was fantastic! She answered all my technical questions quickly and warmly. Trendsi offers fast, friendly service and amazing products that are the perfect fit for my boutique. Highly recommend!
5-star service from Sam!
Hi,
Thank you so much for your wonderful 5-star review! ⭐⭐⭐⭐⭐ We’re thrilled to hear that Sam was able to answer your technical questions quickly and make your experience with Trendsi a positive one. We’ll definitely share your kind words with her!
It’s wonderful to know that our products are a great fit for your boutique. We truly appreciate your trust, support, and recommendation, and we look forward to continuing to provide you with fast, friendly service! 💛
The customer service is absolutely amazing. Any and every problem I’ve had has been resolved in a timely manner. In particular “Mia” she’s incredibly helpful and always has a great attitude. This is definitely the type of company I feel comfortable enough to do business with. Highly recommend Trendsi!
Hi,
Thank you so much for your wonderful review and for recommending Trendsi! 💛 We’re thrilled to hear that our support team has been able to resolve your concerns in a timely manner and provide the level of service you deserve.
And a special thank you for recognizing Mia! We’ll be sure to share your kind words with her. We’re so happy to know that her helpfulness and positive attitude have made a difference in your experience.
We truly appreciate your trust in Trendsi and look forward to continuing to support you and your business! ⭐⭐⭐⭐⭐
