Reviews (1,456)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its exceptional customer support, user-friendly interface, and seamless Shopify integration, enhancing operational efficiency. They value the wide selection of quality women's fashion and the detailed product images and descriptions that aid online listings. The absence of monthly fees and occasional free PRO membership promotions are significant benefits. Continuous updates to the product catalog and features keep offerings current.
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Trendsi has been a reliable partner for my business. Even when issues come up, their support team handles them professionally and sees things through to resolution. I especially want to highlight Chette, Harold, Anya etc, who were patient, responsive, and clear throughout the entire process. The follow-up and communication made a real difference. I appreciate the accountability and customer-focused approach. I’ll continue working with Trendsi and recommend them to other sellers looking for dependable support
Hi,
Thank you so much for taking the time to share this thoughtful feedback. We’re truly grateful for your trust in Trendsi and are glad to hear that our team was able to support you effectively throughout the process. Your kind words about Chette, Harold, Anya, and the rest of our support team mean a great deal to us, and we’ll be sure to share your recognition with them. We appreciate your continued partnership and recommendation, and we look forward to supporting your business every step of the way.
In order to enhance my website I had numerous questions that Sam helped me with. She made answered all my questions quickly and I'm thankful for her help. for anyone who needs clothing and such, I absolute recommend Trendsi. Makes it easy to dropship or wholesale all in one location with quick shipping.
I recently needed to find out if there was any way to get a pair of jeans that were out of stock. I did send a restock request as told. Mikah went out of her way though. She escalated my question to the listings team so they could verify with their partner supplier if and when the jeans would come back into stock. I truly appreciate her because most representatives from other vendors wouldn't go that far for customer service. She will follow up with me as soon as she gets an answer to see it through. Thank you Mikah!
Hi,
Thank you so much for sharing your experience! We’re thrilled to hear that Mikah went above and beyond to assist you and coordinate with the listings team. We’ll be sure to share your kind words with her—it means a lot. We truly appreciate your trust in Trendsi and are always here to help with any questions or concerns you may have!
I ordered several samples at once, and one was 2 small, return instructions stated that the SKU on the bag had to match the item SKU, however there was no way to find the SKU on the site, and it didn't occur to me to match each bag with each item when taking them out. Harold was helpful in helping me figure out what the SKU was, so that I could use the correct plastic bag in order to make a return. Harold deserves 5 stars for his help, but I gave 4 stars for the overall experience -- if the SKU had been published on the order page then I wouldn't have had to reach out to support in the first place.
Hi No Shrinking Violet US,
Thank you so much for sharing your experience and for recognizing Harold’s support—we’re very glad he was able to assist you in sorting out the SKU issue. I completely understand how confusing it can be when the SKU isn’t clearly accessible, especially when handling multiple sample items at once.
We truly appreciate your honest feedback about the SKU visibility. This is valuable insight for us, and we will be reviewing how to make this information clearer and easier to find on the order page so others don’t run into the same challenge.
Since our goal is always to deliver a seamless 5-star experience from start to finish, we’d love to know if there’s anything more we can do to improve your experience further. Your input helps us continue to grow and better support you.
Thank you again for your thoughtful review—and for highlighting Harold’s great work!
I have a Trendsi account and have installed the Trendsi app on my Shopify store. A customer recently ordered a pair of pants in size Medium from my store, but when I checked the product on Trendsi, there was no Medium stock available and only 2 units left in size Small. On my Shopify site, however, the same pants still show more than 50 units available across sizes S, M, and L.
Because of this discrepancy, I now need to refund the customer and explain that the item is actually out of stock. After further checking, I discovered that for more than half of the products imported from Trendsi, the available variations, colors, and sizes in Shopify do not match what is shown for the same items on Trendsi. This indicates that the Trendsi app is not syncing inventory and variants with my Shopify store in real time.
Please explain why this syncing issue is occurring and provide a solution so that my Shopify inventory always matches Trendsi and this situation does not happen again.
Hi Centprime,
Thank you so much for reaching out and for taking the time to explain your experience in detail. We sincerely understand how frustrating and disruptive this situation is—especially when it directly affects your customer and requires you to issue a refund. We know how important accurate, real-time inventory syncing is for running your store smoothly, and we’re truly sorry for the inconvenience this has caused.
We completely understand your concern regarding the discrepancy between the inventory shown in your Shopify store and the availability reflected in Trendsi. This is not the experience we want you to have, and we recognize how situations like this can impact customer trust and your business operations.
We’d like to investigate this issue further to identify why the inventory and variant syncing is not updating as expected and work toward a reliable solution to prevent this from happening again. Our team can review your account settings, sync configurations, and recent inventory updates to pinpoint the root cause.
To help us move forward as quickly as possible, could you please let us know:
When you first noticed the inventory mismatch
Whether you’ve made any recent changes to sync settings or re-imported products
If the affected products were imported individually or via bulk import
Most importantly, we’d love to know what would make this a 5-star experience for you. Whether that’s clearer inventory syncing, proactive alerts, or hands-on assistance to ensure everything is aligned, your feedback will help us better support you.
Thank you again for bringing this to our attention. We truly value your partnership and are committed to resolving this for you.
Working with Trendsi has been great so far! They have been going the extra mile to ensure your concerns or questions are heard and answered! Their platform and systems are user-friendly and easy to navigate and set up. I'm just glad I was able to discover Trendsi.
A special shoutout to Charles, who has been my customer service support agent on multiple occasions and have been extraordinary in ensuring that my questions and concerns are being heard and following through with each one!
Hi Love Classic,
Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience with Trendsi. It’s great to know that our platform and support have made things easier for you. We’ll be sure to share your feedback with Charles — he’ll be so happy to know his dedication made a difference. 💛 We truly appreciate you being part of the Trendsi community!
A fraudulent order was placed on my site, but I managed to contact customer support and cancel it before it shipped! This was a big win for my small shop, saving me a lot of time, effort, and money in the process.
Hi Platinum Bellas,
Thank you for sharing your experience — we’re so glad to hear you were able to catch and cancel the fraudulent order in time!
That’s definitely a big win, and we’re happy our support team could assist you quickly. Protecting your business is a top priority, and we’re always here to help you navigate situations like this.
If there’s anything more we can do or if you have any concerns moving forward, don’t hesitate to reach out.
Wishing continued success for your shop!
12/4/25 - I got on support chat with Mikah asking about products that are no longer available. The system drafts them out on your shop so they don't show, but when they become available again, they automatically make them active again. She did suggest I request a restock on ones that do not come back. She also told me that the shipping label only shows a return address - not Trendsi, which is obviously good. You can have the invoice with your logo on it. So far support has been great.
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11/21/25 - I had a couple of technical questions on uploading products and syncing and Sam was very helpful.
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11/16/25 - Chatted again for help on a Sunday evening and Harold was amazing in helping me set up shipping for Trendsi!
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2:50 AM CST here in USA and I had a technical problem with importing into Shopify from Trendsi and Lorie solved the problem. Awesome!
I haven't launched my store yet (still setting it up), but the support team has been helpful with answering some questions I had about the functionality of the app. Lorie, Harold, and Ria have all been helpful in the chat support so far.
I love the variety of products they have. I've heard good things about Trendsi from others in business Facebook groups. I was concerned about orders not being fulfilled due to incorrect inventory reporting (a semi-common problem with Aliexpress dropshipping), but it sounds like most people don't have too many issues with this.
I may still add some Aliexpress products to my shop, especially home decor, but I think I'll stick with Trendsi for now until I get some regular sales because they have such high reviews, plus they have enough products in the styles I want to build out my store the way I'd like to.
Not sure on product quality yet. Not planning to buy samples until I get some initial sales and can pay for those later. I'll update my review later with my thoughts on this when I get the chance.
One feature I think would be especially helpful to add to Trendsi, however, is the ability to pick and choose which variants you want in your store and control over sending updates only to those variants. I'm used to using apps like DSers, which lets you map SKUs to your store, so you don't have to get variants you don't want sent to your store with every update.
Anyway, I'm looking forward to growing my store with Trendsi!
I have been working with Trendsi for some time now, and I must say that the support I receive from their team is exceptional. The representative, Chette is particularly noteworthy. They are always ready to assist and provide solutions promptly, making my experience smooth and enjoyable. I highly recommend Trendsi for their outstanding customer support!
Hi Lugdaa,
Thank you so much for your thoughtful feedback and for being a part of the Trendsi community! We're thrilled to hear that your experience has been a positive one and that Chette has been able to support you consistently.
Providing exceptional service is something we strive for, so it truly means a lot to know that our team—especially Chette—has made your journey smoother and more enjoyable.
We’re grateful for your recommendation and look forward to continuing to support your success!