Gorgias: AI, Helpdesk & Chat

Name: Gorgias: AI, Helpdesk & Chat
Brand: Gorgias Inc.
Rating: 4.3 (607 reviews)

Reviews (607)

Overall rating

4.3

Counts per rating level

84% of ratings are 5 stars
511
5% of ratings are 4 stars
29
1% of ratings are 3 stars
5
1% of ratings are 2 stars
9
9% of ratings are 1 stars
53

All reviews

January 12, 2026

So happy we switched! Used Freshdesk for years and Gorgias is much better. The AI agent is great and handles many tickets without human intervention at all.

Lifelong Collectibles

United States

About 2 months using the app

Gorgias Inc. replied January 18, 2026

Thanks so much for this review!

It's awesome to hear the AI Agent is handling tickets with no human involvement and that the switch was the right move for you.

We’re excited to keep supporting your success!