Qikify Custom Product Options
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Reviews (910)
App is so so. When you have issues — they share screenshots without full instructions. When you ask for a call for a quick screen share session, they'd rather waste hours upon hours on meaningless chat messages vs. one simple call. We are a business, a paying customer. The least you can do is to set a conf. call. Insane. Will look for another solution.
p.s. They use crisp for customer live-chat which is beyond buggy. Use intercom.io to provide decent chat experience.
Hello there,
Here's Qikify Product Options team. We wanted to reach out and check in with you about your recent experience with us.
We understand the situation was frustrating at first. While our standard support channels are live chat and email, we arranged a Google Meet call and fortunately we were able to connect and resolve the issue quickly during that call. We're glad we could work through it together and get things back on track without further delay.
Regarding your comments about the chat tool, we truly appreciate you taking the time to share your feedback. It has already been forwarded to our product team so they can review it carefully. As our team is still relatively small, changes like this can take some time to plan and implement, but we’re actively researching options and working toward improving the chat experience in the near future.
If you have a moment, please let me know if everything has been running smoothly since our last conversation. I’m always here if you need any further support.
Warm regards,
Qikify Team,
