Reviews (195)
Tech support is effectively non-existent. We’ve experienced multiple instances where the system has stopped working, and it is impossible to get hold of anyone. Phone calls go unanswered, emails take days to receive a response, and during this time our dispatch operations come to a complete standstill.
We cannot have staff unable to dispatch orders for 24–48 hours while waiting for support to respond. For a system that is critical to daily order fulfilment, immediate and reliable technical support is essential to ensure our dispatch team can operate efficiently.
In addition, the system does not automatically sync order updates. If an order is edited in Shopify, those changes are not reflected in StarShipIt. As a result, staff are forced to delete and reimport all orders daily. This has led to multiple instances of incorrect items being dispatched due to this significant technical limitation.
Hi NZ Tack Saddlery Co, we’re sorry to hear about your experience. While our support team aims to respond to all requests within 1 business day, we recognise this doesn’t help when your dispatch comes to a standstill. We're glad your Shopify sync issue has been resolved, as orders should update automatically via webhook triggers (no need to delete and reimport), which has now been set up for your account. If anything else comes up, please don't hesitate to reach out. We're here to help.
Best regards,
Team Starshipit