Reviews (388)
We found an active paid subscription for this app on our account — an app we never used, never set up, and had no need for. We don't run a POS system. Yet ₹14,000 was quietly charged to us.
When we raised this with Shopify support, they refused a refund. We followed up multiple times. Every response was either a dead end or a flat no.
This isn't a glitch. Charging merchants for apps they never signed up for, without any communication, and then refusing to own it — that's just wrong.
If you're on Shopify, please audit your active subscriptions. You might be paying for things you don't even know are running.
We're escalating this until it's resolved.
Hi there, thanks for sharing your review with us. I can surely understand that you’d appreciate flexibility for the billing issue since your store isn’t using the POS. Our Billing team can certainly offer some flexibility for cases such as yours, and I encourage you to reach out again at help.shopify.com, or call us through the POS app by going to … > Support > Contact support and call the number you see there - our teams will work to get a resolution for you! Rick, Shopify Support
