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If you're running a sizeable retail store, I would not advise against using Shopify POS. We transitioned from a specialized POS provider, which we had successfully used for seven years, only to realize within a week that moving to Shopify POS was a mistake. While Shopify is strong as an e-commerce platform, its POS system has serious limitations that make it unsuitable for established or multi-location retailers.
Key Issues:
Limited Support: Shopify advertises 24/7 support, but in reality, this is chat-only with slow response times, which can be frustrating when immediate assistance is needed for in-store operations.
Nobody to help you out with transitioning from existing to Shopify POS.
Weak Reporting and Search Functions: Extracting meaningful reports is a challenge, and the search functionality is cumbersome. This makes basic day-to-day tasks much harder than they should be.
Poor CRM and Inventory Management: Customer relationship management and stock tracking are inefficient and often unreliable. Managing inventory across multiple locations is especially problematic, which is a major drawback for any growing retail business.
High Maintenance Needs: Due to the above limitations, it seems almost necessary to dedicate an employee solely to troubleshooting and managing issues with the system.
In summary, Shopify POS may be adequate for small or single-location stores, but for anyone managing multiple stores or a more complex retail operation, this system is far from optimal. It has potential as a website platform, but for POS, look elsewhere.
Thank you for sharing this feedback and bringing the issues you’ve been facing to our attention.
I understand your first issue is with limited support and only being able to chat. I am happy to share that our Retail team is available to call 24/7 directly from the POS app by going to ≡ More > Support > Contact Support and call the number you see there. Any staff member with access to the POS app can call us for immediate assistance at any time!
Along with this, I understand your difficulties with transitioning from a long-standing POS provider and am happy to provide your other points of feedback to our developers to improve those areas. If you’d like to discuss these further with our team, please contact us through the app as mentioned previously, or through https://help.shopify.com. - Rick, Shopify Support
$89 a month for limited "PRO" features is such a waste for small businesses. The most troubling issues amongst a few are: the inability to limit my staff's view of order history. There should be an option to perhaps allow staff to only view at a certain location's order history on the day they're perhaps working, or within a certain time period. Any business owner will understand the concerns that come with staff being able to view the store's ENTIRE order history. There's not option to limit this. Furthermore, I have a traveling company that sells across local markets, to have to pay $89 per market to keep location inventory in sync is just ridiculous. Shopify POS is a ripe off.
Thanks for sharing your feedback about POS Pro! I certainly understand your concern about limiting the order history for staff, and am happy to pass this feedback on to our developers on your behalf. If you’d like to discuss how your inventory is managed by location or anything else further with our team, please contact us through the POS app by going to ≡ More > Support > Contact Support and call the number you see there, we’ll help find solutions for you! - Rick, Shopify Support
IT'S DEFINITELY A POS. Hangs constantly and has way too many bugs. Really terrible and tough to get help. We got the overpriced docking station hoping it would help to have everything connected but it doesn't.
Shopify should be embarrassed.
Thank you for sharing your feedback with us. We certainly understand how important it is to have a reliable POS, our team is available 24/7 to help solve any issues you may be experiencing. You can send a bug report directly from your POS app by going to ≡ More > Support > Report a bug and our team will assess this for you and assist with troubleshooting. You can also contact us directly from the app by going to ≡ More > Support > Contact Support and call the number you see there. We’re happy to help! - Rick, Shopify Support
I wish I could leave ZERO stars. Not retail friendly in any way. Constant glitches. We regret ever signing on to Shopify POS. Spare yourself and don’t use this company.
Thank you for taking the time to leave a review. It is unfortunate to hear that you have had a poor experience with the app overall. If you would like to get assistance with these issues and troubleshoot with us, you can reach out to the retail team either through help.shopify.com for a chat, or call us by reaching the number inside the POS app under More > Support > Contact Support! We are open 24/7 and would be happy to investigate these issues to help POS work smooth for you.
I do not recommend POS for France market :
- No distinct bank payout per store location
- No cash reconciliation
- No ZDECAISSE (specific report for France)
- Cannot print labels per "supplier order", have to print each individually...
The POS idea is good but the product is below standard.
Thanks so much for sharing your feedback with us. I am happy to share your feedback about using the POS in France with our developers. Along with this, I am also happy to share that Shopify Payments for POS has just launched in France, so payments are now integrated in the app. If you’d like to discuss this more, please reach out to our team through https://help.shopify.com. - Rick, Shopify Support
Sono molto dellusa, dopo una settimana che ho installato POS, cassa fiscale non si collega a software di Shopify (la uso manualmente, ma potevo fare nello stesso modo anche con la cassa di prima) e una settimana che scrivo ad assistenza (solo per chat) dopo poco appare problema tecnico della chat, e devo iniziare di nuovo con prossimo assistente, senza successo. Scritte su scritte senza la risuluzione del problema, spese soldi e solo delusione. Assistenza 7/24 non è vero, perché è inesistente
Shopify is the king of Ecom. Unrivaled. Nothing more to say there.
The Point of Sale is another monster altogether. Really shocked by the limitations. We migrated from a rival POS system expecting Shopify to outshine them on all fronts. It has been precisely the opposite.
The UI is slick, but the features are barebones. Digital receipts don't scan. Can't run reports on inventory adjustments. Reporting altogether is very minimal. Can't reload gift cards. Label printing is worthless. I've been working the forums like crazy trying to find workarounds for this and workarounds for that. We've had to add more than a dozen apps on top of Shopify just to get close to the functionality that we had in our old POS system.
Here's the kicker - Shopify + all of the apps that we've piled on is now almost $3,000/month. We were paying $350/month with our old system for better brick and mortar functionality.
We were sold on Shopify Plus as the future - and for Ecom - it probably is. But if you have a brick and mortar store - they're not close yet.
Tech support has been kind and helpful, but their hands are tied by a platform that is simply lacking basic functionality for a growing physical store.
I'm writing this review in hopes that these problems get fixed. If they do - I'll be right over here to fix my review. But as it stands, we feel like we got sold.
Thanks for taking the time and sharing this feedback. It's can be difficult to compare platforms, as each would have their own strengths or weaknesses. However, feel free to get in touch with us via the Shopify Help Center (https://shopify.link/vRnL) and we'd be happy so pass along your feedback to our development team. If Shopify moves forward with a new feature or platform change, then we'll be sure to announce them on the Shopify Changelog (https://shopify.link/N5vR). Cheers. -Elias, Shopify Support
I'm looking for a new POS system. The checkout just hangs, sometimes as you're trying to add a product to cart, other times before loading the payment screen, and at other times when completing the payment. It's awful, even more so since the most recent update. It's also cumbersome to add products to the cart in the first place. POS needs to be quick, and at the moment I'm losing customers because of this awful app. I'm heading into my busy part of the year and I simply cannot rely on this app.
If Shopify want to see what a good POS app looks like, then see how Zettle's works - it's head and shoulders above this one. I wanted to be able to run my ecommerce store and POS via the same company, but now it's looking like I'll need to revert to Zettle for POS and keep the store with Shopify. That's more work for me, in terms of adding and syncing inventory, but this app is barely usable.
Another minor issue is that, as the checkout is loading, the margin (in actual GBP) pops up quickly. How would a customer feel if they saw that? My life flashes befoe my eyes each time as I try to shield the tablet from them.
Seriously, Shopify - do better. in the meantime, I'll decide whether to revert to Zettle or find another provder.
Awful, awful, AWFUL app.
Hi, there.
Thank you for reaching out and sharing your review.
We're sorry to hear you did not have an ideal experience using the app. If you haven't already, you can get in touch with our Retail Support directly from the POS app. To do so, go into the POS app and click ≡ > Support > Contact Support. This allows our team to take a more detailed look into the issues you're experiencing. -Victoria, Shopify Support.
Constant, constant, constant issues. Hardware that must be purchased from them is absorbently priced & not reliable. Even used hardware purchased cheaper is over priced & horrible. Card readers, scanners, printers are only consistent at disconnecting then slow to reconnect---if they even decide to reconnect. So many in person sales have been lost because of this. It's very embarrassing & makes us look unprofessional and ill prepared. After this past week's issues, I'm seriously debating leaving Shopify altogether. And YES, everything is up to date. It would be wonderful if there was a PC version and hard wired hardware. This wifi and bluetooth enabled garbage is extremely unreliable. Shopify has an excellent ecommerce platform, but their POS is very limited as to what can integrate and the hardware is, simply put, junk. I've brought these issues up before with a CSR in a chat, but none of my opinions or experiences have been taken seriously, nor have the issues been resolved. I feel as if I've wasted not just money, but time and valuable customers.
Hi there. Thanks for your review. We're truly sorry to hear about the ongoing issues that you're experiencing and understand the impact that this has on your business; your detailed feedback has been shared with our development team for review. Please contact our support team again so we can address these technical issues more effectively and offer solutions tailored to your needs.- Mac, Shopify Support
The system has an infuriating number of pointless "updates," to the point where they begin to interfere with the operations of our business. I can't think of a single thing that was improved, just buttons moved to other places, landing screens that look fundamentally different from how they looked the day before, and functionality that inexplicably changes from day to day. It's like learning a new application every few days, while customers stare at you for looking like you don't know how to use your own POS system.
We sunk a lot of time and money into this thing and it provides constant frustration.
Thank you for your review and we appreciate you taking the time to share your feedback with us here. Please note that if you ever need assistance using the app after an update our team can assist at any time: https://shopify.link/vRnL. -Victor, Shopify Support