Reviews (527)

Overall rating
3.4
Counts per rating level
  • 47% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 25% of ratings are 1 stars
March 14, 2024

Until recently, I would have given this app a 5 star rating. However, the arbitrary removal of the saved cart function to be replaced with draft orders (a different workflow) on the paid plan (US $89 a month) is a bit extreme for a small business.
Really they need to reintroduce the feature else will need to look at Square POS again.

Fabric Garden Australia
Australia
Over 2 years using the app
Shopify replied March 21, 2024

Thank you for your review and we really appreciate your feedback. I will make sure to give this information to our developer team. -Emily, Shopify Support

June 27, 2024

The most recent changes have made the checkout process so slow! There is so much unnecessary tapping and lag to check a customer out, and there is zero customization to bypass it. If you are selling in a fast-paced environment, get ready for delays. We bought the 3 POS machines last summer and are now stuck in this ecosystem. This was a huge mistake.

The Phan Shop
United States
Almost 6 years using the app
Shopify replied July 2, 2024

Hey, there! Thank you for taking the time to review the POS channel. We'd love to hear more about your feedback so we can pass it along to our platform development team. ...

July 13, 2024

Shopify is the king of Ecom. Unrivaled. Nothing more to say there.

The Point of Sale is another monster altogether. Really shocked by the limitations. We migrated from a rival POS system expecting Shopify to outshine them on all fronts. It has been precisely the opposite.

The UI is slick, but the features are barebones. Digital receipts don't scan. Can't run reports on inventory adjustments. ...

FERAL
United States
12 months using the app
Shopify replied July 15, 2024

Thanks for taking the time and sharing this feedback. It's can be difficult to compare platforms, as each would have their own strengths or weaknesses. However, feel free to ...

May 31, 2024

This app has been an enormous help! It is super friendly to use and works smoothly.

JCS Wildlife Store
United States
29 days using the app
July 10, 2024

The system has an infuriating number of pointless "updates," to the point where they begin to interfere with the operations of our business. I can't think of a single thing that was improved, just buttons moved to other places, landing screens that look fundamentally different from how they looked the day before, and functionality that inexplicably changes from day to day. It's like learning a ...

The Honey Exchange
United States
5 months using the app
Shopify replied July 12, 2024

Thank you for your review and we appreciate you taking the time to share your feedback with us here. Please note that if you ever need assistance using the app after an ...

July 7, 2024

We've been trying to switch over to Shopify POS for four months. They have no solution to track serial numbers or consigment.
That they have apps that do it, but then you can't pull up reports on what sold crazy to think that they called us a POS.
Every POS has a tracking for this.
Working with the on boarding team and as soon as they can't find a solution, it's hard to get a hold of anybody

Hawaiian South Shore
United States
Almost 3 years using the app
Shopify replied July 9, 2024

Thank you for your review and I am sorry to hear that you've had this experience. If you're unable to get hold of anyone from our onboarding team, please reach out to our ...

April 10, 2024

Stuck with unused WisePad3 device.

I feel really stuck with the NO solution that Shopify offers me.... I bought this WisePad3 before a fair. I was waiting for a fair to take place and ordered beforehand and then I did not use it and it was a horror to find the info to send it back to. It was a complete quest to even find the return possibilities. The device is unused, not even opened. I hade to ...

myfleury.com
Netherlands
2 months using the app
Shopify replied April 12, 2024

Hi there, thank you for your feedback and your review. I definitely understand where you are coming from on this. We do provide a 30 day no hassle return policy, which can be ...

May 24, 2024

Almost exactly what we need... unfortunately, it does not allow sales in two currencies, whereas the store accept two currencies for the payment,

IRIS

Association Iris
Switzerland
About 2 years using the app
Shopify replied May 27, 2024

Hi, there! Thanks so much for your feedback, I certainly understand how this feature would be beneficial for your store. I will share your experience with our developers for ...

March 12, 2024

This app is basically a rip-off. I switched my plan to lite, but it still charged me $89 per month.

jayzoff
Hong Kong SAR
6 months using the app
Shopify replied March 20, 2024

Hello!

Thanks for taking the time to provide your feedback.

To advise, the Shopify Lite plan isn't available to new merchants. If you're a merchant currently on the Shopify ...

March 12, 2024

We are moving to Shopify POS from another system and all seems good apart from we can not do refunds from our old system. Refunds can only be done on orders done through Shopify POS by finding the original order. Shopify help admits there is no work around for this and they will pass it on to develpment, but looking at the chat around this it has been an issue for 5 years now!
How can you have a ...

Meeks Shoes
United Kingdom
About 2 months using the app