Reviews (1,128)

Overall rating
4.2
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
All reviews
January 27, 2026

The private agent is great especially my team with shahid. The only thing that needs work is that shipping time with the products is not fast at all I am getting hit with chargebacks because of this, and the pricing of the product isn’t even the lowest compared to your own separate supplier.

BrightAur
United States
4 months using the app
Zendrop replied January 28, 2026

Hi there! Thank you for taking the time to share your honest feedback - we truly appreciate it. We’re glad to hear that you’ve had a great experience with your private agent, especially with Shahid and the team. At the same time, we understand your concerns regarding shipping times and pricing, and we know how impactful these challenges can be, particularly when it comes to chargebacks.
Please know that we’re always here to support you. If you’d like, we’d be more than happy to review alternative shipping options, product sourcing, or solutions that may help improve delivery times and overall performance. Don’t hesitate to reach out anytime - we’re committed to helping you succeed.

-Darlene, Zendrop