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Thank you for sharing your feedback. We are truly sorry to hear about your experience and sincerely apologize for the frustration caused by the glitches you encountered. This is certainly not the level of quality we aim to provide.

Following your conversation with our support team, the issue has been formally escalated to our technical team and converted into a dedicated task to ensure it is thoroughly reviewed and improved. Please know that we take matters like this very seriously.

We also genuinely appreciate you taking the time to share your thoughts. Feedback like yours is incredibly valuable and plays a key role in helping us identify areas for improvement and enhance the overall experience for all our users.

Again, we sincerely apologize and thank you for helping us improve.