Reviews (2,984)
**UPDATE 4th Feb 2026***
02 Feb 2026 - Five Stars for Shopify Staff in help in resolving this issue!
Jasmin was great today, took me through the query I had and helped me resolve step by step.
Came back to Shopify after a discussion with QBO and spoke to JENNY to check the feedback from QBo, she was amazing and got me to a point we were near resolving and moving back to the old connector.
03 Feb 2026
To complete the process of moving to the old connector I spoke to Jebran, obviously a lot is going on with the issues around the new connector. Once Jeb had caught up with the trail of discussion he reassured me he was able to completed the process started by Jenny.
To the developers - no stars to the developers due to the stress and additional work caused.
It would be good to have some communication on what has happened how it will be rectified and how you are moving forward. What compensation will be given to companies for the time spent resolving these issues. The additional work in resolving payments and collecting monies and reconciling.
I agree with the comments left by previous reviewers.
04 Feb 2025
Thanks to the support team we are successfully back to the old connector. We will need reassurance to move in future to a new connector based on the experience we have had with this move. This has caused considerable additional time to resolve (over a week) and delays in the collection of payments. The impact on business is significant, with no communication from yourselves to advise or reassure.