Reviews (624)
We use Gorgias for our COSMEDIX brand and transitioned last year from a different support platform — the difference has been night and day. Visibility across conversations, orders, and customer history is dramatically better, which has made our CX team far more effective.
The AI agent and Shopping Assistant have been especially impressive and are already driving incremental revenue for us, not just deflecting tickets. Integration and onboarding were straightforward and painless, even with a more complex Shopify setup.
Overall, a powerful, well-built tool that has meaningfully improved our customer experience. Highly recommend.
Thank you so much for sharing this!
We’re thrilled to hear the transition has made such a meaningful impact on your CX team. It’s especially great to know the AI Agent and Shopping Assistant are driving real value and revenue for your team.
We truly appreciate the recommendation and will keep building cool new features!