Track123 Order Tracking
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Reviews (1,450)
I regret from paying a full year. The app crash constantly, is slow and the database is outdated. To get the last tracking I have to go to the carrier website anyway. It has about 1 day of delays.
Hi,
We’re really sorry to hear about your experience — especially the crashes, delays, and outdated tracking information. That’s definitely not the experience we want you to have.
Regarding the issues you mentioned:
App crashes & slow performance: This is not expected behavior. Our team is actively monitoring system stability, and we’d really like to investigate your specific case to identify what’s causing this.
Tracking delays (~1 day): In most cases, this depends on carrier update frequency and API sync intervals. However, a full-day delay is not typical for the majority of carriers we support, so we’d like to check this for you.
Outdated tracking vs carrier website: We aim to sync tracking data as close to real-time as possible, and if there’s a discrepancy, it’s something we take very seriously.
We previously reached out via email but haven’t heard back yet — we’d truly appreciate it if you could reply.
We’re also happy to discuss a solution , including options related to your annual plan, once we fully understand the issue.
Looking forward to your reply — we genuinely want to make this right for you.
Best regards,
Alex
Track123 Team
