Reviews (648)
We've been using Gorgias for customer support for many years now and it’s been a great addition to our stack. The AI Agent in particular has been surprisingly effective at handling routine inquiries like order tracking, WISMO and shipping updates, without needing human intervention.
The pre-sales aspect to it is also a strong selling point. Our customers' can get product suggestions and answers to common questions reducing any friction during the buying process.
For ecom brands dealing with high traffic, automating these repetitive questions saves a lot of time while still keeping the customer experience solid. I highly recommend Gorgias.
Thank you for the kind words, Seido Knives team!
We’re thrilled to hear the AI Agent is handling routine inquiries like tracking updates so effectively and earning 5/5 CSAT along the way.
It’s great to be part of your support stack after all these years!
