Reviews (694)
This app caused serious, real damage to our business, and based on what we’re seeing, we are far from the only ones.
A giant "bug" in their system triggered a bulk deletion of collections across our store. This wasn’t a small glitch or a minor display issue. It removed our entire collection structure in a single automated action.
Why that matters, here’s the reality:
Collections are not just “organization” in Shopify. They power:
site navigation
product discovery
landing pages
paid ads
QR code campaigns
email flows
internal linking across the entire site
When those disappear, it breaks everything downstream.
For us, this has impacted:
our website structure
active landing pages
QR codes we’ve distributed at live events
campaigns currently running
ads
SEO
promos
overall customer experience
And we’re still uncovering the full extent.
What’s even more concerning is this:
They’ve now confirmed this was caused by a bug on their end, and that it affected many stores.
But there was:
no warning
no safeguard
no rollback
and no proactive communication
This is not just a bug. This is a failure in how destructive actions are handled.
Even more alarming: they’ve stated their system does not properly log successful API actions like deletions, meaning they can’t even tell merchants exactly what was removed.
That’s a serious design flaw.
If you are using this app, you need to understand the level of access it has and the potential risk. This wasn’t a user mistake. This was an automated process that went wrong and caused widespread damage.
We’re now spending significant time, money and resources rebuilding and repairing what was lost.
