Reviews (3,760)
Overall rating
4.9
April 1, 2026
they are charging people without authorization even if you have the app unistalled. BE CAREFUL
nellaskin
United States
Almost 2 years using the app
GEMCOMMERCE CO., LTD replied
April 13, 2026
Hello nellaskin,
We’re sorry to hear about your concern regarding the billing.
As GemPages is a third-party app on Shopify, all charges are managed and processed strictly through Shopify’s billing system, not directly by us. Charges may still appear if the subscription was active during a billing cycle, even if the app was later uninstalled.
In your case, you were eligible for a refund, and our team has already reviewed and supported you with the refund accordingly.
If you have any further questions or would like us to double-check anything, please feel free to reach out. We’re always here to help.
Kind regards,
Auri
GemPages Customer Support Manager
