Reviews (633)
No support, no onboarding, no chance. The when I told them we were looking for a better fit they handed me over to a third party consultant to get set up. Worst app experience on Shopify. Switched to Gladly and they we super helpful and responsive.
Thank you for taking the time to share your feedback, Mr Beer.
We’d like to clarify that you were not handed off to a third-party consultant. You were connected with a Gorgias CX Expert who joined a call with you to better understand the challenges you encountered during setup. Based on the subscription plan you selected, onboarding is provided through a self-serve experience with step-by-step instructions and comprehensive documentation, along with support from our team whenever needed. While this process does require some initial time and effort, it is an important investment to ensure everything is set up to run smoothly and effectively.
You were also informed that our Support team is available 24/7 via email to assist with any questions or issues, though we did not receive further outreach regarding these topics.
We understand you ultimately chose to cancel your account and part ways with Gorgias, and we fully respect that decision.
We genuinely regret seeing you leave and value the opportunity we had to work together. Should you reconsider in the future, our team remains available to support you in getting set up for success.
