Gorgias: AI, Helpdesk & Chat

We’ve been really impressed with Gorgias, the AI Agent and Shopping Assistant so far. It recently handled a customer question completely on its own, no team involvement needed, and gave super clear info about product shelf life and storage.

What we liked most is that it didn’t just answer the question and stop there. It kept the conversation going, offered helpful suggestions, and felt pretty natural overall.

The customer walked away happy, and that kind of hands-off support is a big win for us. Definitely excited to keep using it.