Reviews (362)
Extremely disappointing experience with Zoko. The app is not working properly and frequently becomes unresponsive, which disrupts daily operations. Customer service is also very poor.even after waiting more than 2 hours, there was no proper response or resolution. For a business tool, this level of unreliability and lack of support is unacceptable. Definitely not recommended.
A brief platform disruption affected message visibility during this period, and we recognise how disruptive that is when your customer communication runs through WhatsApp. For a platform handling cart recovery, order notifications, and live support conversations, uptime is non-negotiable, and we're raising the bar on how we communicate during incidents, with faster email alerts and real-time banners on the dashboard so merchants are never left guessing. We would welcome the chance to show you what Zoko looks like when everything is running as it should.
