TrustWILL Product Reviews App

Hi Mountable,

This is Joey, the Account Manager at TrustWILL Reviews.

I’m really sorry for the frustration caused.

Since the review itself didn’t include additional details, we weren’t fully sure what led to the 1-star experience. The most recent ticket we could find from your account was regarding a refund request, so I personally checked into it again for you.

I’ve just checked your account again and noticed there is a subscription charge for Apr 28 – May 28 that has already been successfully billed. Could you please confirm if this is the charge you would like refunded? Once confirmed, I’ll personally help process it for you as soon as possible.

You can reply to me directly anytime at: joey.wen@channelwill.net

I’ll do my best to help resolve this for you quickly. Thank you.

Best regards,
Joey
Account Manager
TrustWILL Reviews