Reviews (643)
We’ve had a positive experience with the Gorgias AI Agent overall and are continuing to refine and optimize it alongside the Gorgias team. While the AI is not always fully accurate yet due to occasional hallucinations, we’re hopeful ongoing improvements will help it provide accurate and helpful support the vast majority of the time.
It has been especially helpful in independently resolving straightforward customer inquiries while maintaining a professional and empathetic tone. The AI Agent has also significantly helped manage high ticket volume, creating more time and space for our team to provide thoughtful, personalized support to customers who require more complex assistance.
Thank you for taking the time to share such thoughtful and honest feedback.
We’re glad to hear that the Gorgias AI Agent has been helping your team manage high ticket volumes more efficiently while still allowing your agents to focus on providing personalized support for more complex customer conversations. It’s especially encouraging to know that the AI has been successful in independently resolving straightforward inquiries with a professional and empathetic approach.
We also truly appreciate your transparency regarding the areas where the AI can continue to improve. Delivering accurate, reliable, and high-quality support remains one of our top priorities, and our team is continuously refining and training the AI Agent to reduce inconsistencies and improve performance over time.
Thank you again for your partnership and continued collaboration with our team throughout the optimization process. Feedback like yours plays an important role in helping us build a better experience for both support teams and their customers, and we look forward to continuing to support your success moving forward.
