Reviews (648)

Overall rating
4.2
Counts per rating level
  • 83% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
All reviews
May 29, 2026

The AI agent has been a game changer for us. It has done a fantastic job resolving tickets with accuracy and efficiency. I love how quickly customers are responded to. This feature alone makes the app well worth the minimal cost.

Pine & Pepper
United States
10 months using the app
Gorgias Inc. replied June 1, 2026

Thank you for taking the time to share your experience, Pine & Pepper!

We’re thrilled to hear that the AI Agent has made such a meaningful impact on your support operations. Helping businesses deliver fast, accurate responses while maintaining a high-quality customer experience is exactly what we strive for.

It’s especially rewarding to know that the AI Agent is resolving tickets efficiently and providing customers with the quick assistance they expect. Hearing that it has become a valuable part of your workflow and delivers strong value for your investment means a lot to our team.

Thank you for your support and for being part of the Gorgias community. We’re excited to continue helping your team scale customer support with confidence!