AfterShip for TikTok Shop
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Reviews (296)
since installing a week ago i've had to reach out to support 3 times. the first time i was left on read for a brief moment but another support member came eventually (not a great first impression though). second time it took them an hour to basically say "its seems fine, let us know if it happens again".... entirely unhelpful. the third time (today), i've been left on read for over an hour. i even wrote another message asking whats up and was still left on read (there are read receipts). good luck getting real support from them. going to switch back to quick sync app.
update: their response says i was contacted via email which almost seems like theyre trying to imply i was responded to in a timely manner but missed it?? their email was sent after i complained.
Hello Natsu Team,
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that your recent experience did not meet your expectations. Providing reliable support and a positive customer experience is very important to us and we sincerely apologize for the delayed response.
After reviewing your case we understand that you recently contacted our team regarding a product listing issue and the issue was addressed via email. However, we’d like to understand if there are any remaining concerns or anything that may have been overlooked so we can continue assisting you further.
Our team is available 24/7 and always happy to help. Please feel free to reach out to us directly or revert us on the email so we can work toward improving your experience.
Best Regards,
Team AfterShip
