Reviews (3,218)
I admit when we first started using this connector back in 2025, it worked well and the team helped us actively troubleshoot many times. I have worked with many fantastic customer support folks Sam, Rhica, and Ivy among others. This update to my review is certainly not a reflection on the customer support individuals. When you can reach them via the very long queue in the chat - no phone options - they are pleasant and really try to help.
But the fall from grace is quite abrupt. We had been successfully using the integration for almost a year and were happy with it. Then the past couple of months, everything has been falling apart. We enabled Shopify B2B features that were recently released, which seemed to have broken several of our mappings. The support team helped us during this transition and it seemed to be working fine but actually was inconsistently mapping our data we later learned. Then they requested we upgrade to the new app which we did also using the customer support team to ensure we did correctly. After several sessions, we made the switch only to find that, in fact, we had both the legacy and the new systems still connected duplicating all our transactions, which were, by the way, still not coming through mapped correctly to our customer files. Once we flagged the issue, they told us to revert to the legacy version because the specific functionality we needed, like mapping a customer's organization, was not fully supported on the new version. Why would they release an 'update' that is half baked AND encourage/force companies to transition?
Now we are still trying to troubleshoot all our customer mapping issues with engineering. I am not surprised that it is taking a long time for them to triage as I am seeing that I am not alone in this mess.
I am sad to say that my review has gone from 5-stars to 2 (and I am being generous) because of the recent changes and the inability to get it functioning correctly. For small businesses and start-ups, these tools are supposed to improve efficiency. However, this has created so much more work for my team, it is quite disappointing.
