Reviews (2,920)
Platform looks promising but its a mess so far... They are charging us 10K more contacts then Klaviyo was. Support is not helpful and super slow to respond. Very bad experience so far.
Thank you for sharing your feedback. We're sorry your onboarding experience didn't start the way it should have.
After reviewing your account, we found the contact count difference came from how the Klaviyo migration worked. The Klaviyo Data Import Tool brought over all contacts, including those with "never subscribed" status in Klaviyo. In Omnisend, those become non-subscribers, and since they're eligible to receive transactional and behavioral automations, they count toward your billable total. That's why the number looked significantly higher compared to what Klaviyo was charging.
We're glad our team was able to clear this up and move your account to a fixed tier based on your actual subscriber count, which should feel much more in line with what you were expecting.
We genuinely want to make sure you get the most out of Omnisend, and we're just one message away whenever you need us.
