Reviews (1,902)
We were struggling to get the service set up and running. Brevo's customer service rep Reese refused to set up a 30 minute orientation call. Apparently we don't have a high enough subscription package. Don't be fooled. Unless you have a premium subscription package you can only receive email help where they will send you link to docs you have to sift through to try and find answers. They did find time to call me several times to try and sell me more email sends and a higher subscription package. The sales guy was trying so hard to keep me on the phone it was almost comical. I was holding my 11month old son who was crying and he asked if I could get on a 5 minute demo call. I told him no I needed to go take care of my son and he kept pushing saying "yes but it will only take 5 minutes of your time." Their work flow currently is -- if a brand new customer is struggling to get the service to work properly, deny an orientation call to get them in a good place and call them multiple times to get them sell them more stuff. We asked them to cancel the service once and they did not address it in their reply. We have asked to cancel it for a 2nd time. I will provide an update if they refused to address it again. Be careful with this company. They do not care about your marketing success only selling you more stuff. Would not recommend and would not use again even if they try to fix the horrible experience we have had. Disgusting company.
