Brevo PushOwl: Email,Push,SMS

Rahul was incredibly helpful in making sure our Shopify sync was set up correctly and that our contacts migrated smoothly from Klaviyo. His communication was clear, responsive, and thoughtful — and he even took the time to hop on a call to walk through my questions. Feeling confident and excited to get started with Brevo!

Reached out to Brevo support with a migration issue that was affecting our contact list. Anjali responded within the hour, understood the problem immediately, and had everything resolved before I could even follow up. Fast, professional, and genuinely helpful. Exactly the kind of support that makes you trust a platform.

Staff memebrs are very helpfull, shout out to Yash who helped me today, as a start up myself sometimes it is difficult to find the right email platform as I don't have a huge base to start from, but Yash helped me find the best solution today for my bussiness needs and I am very excited to try the new plan :) Also the AI chat bot is very helpful, but I got conected with Yash in under 2 min which was fantastic. Elina

Huge thanks to Yash for the assist. We hit a snag with a platform suspension, but he stepped in and made the whole recovery process super smooth and fast! I really appreciate the help, which allowed us to get back to our operations without further delay.

Anjali Customer service was excellent. The app is functional and well thought out. Main issue is the deliverable emails that goes to spam.

We use Brevo for our email marketing backend. This app makes it very easy to connect your shopify store, if you use Brevo, too. If you use something else, then I am not sure how good this will work for you.

I didn't use it for the opt-in or push. I just wanted a simple way to bring the data from Shopify. Rahul, from the PushOwl team, was very helpful in getting my store connected.

They offer a lot of features that I haven't explored. The pop-up wheel spinner is the first one I will look at, as I have another one now and if this integrates better, I may switch it.

Like anything else, your mileage will vary. For what I needed, and the support they gave me (and seem like will continue to give in the future) I rate them a solid 5-stars.

MISLEADING INFORMATION AND WEEKS OF WASTED TIME

I chose Brevo after providing very specific requirements and receiving explicit written confirmation on February 27 and March 2 that their platform supported "soft opt-in" automations for non-subscribers by their compliance team. After a month of troubleshooting and constant back-and-forth, I was finally told that their tracker technically cannot identify these customers by design.

It is extremely disappointing to be given a 'green light' incorrectly, only to be told four weeks later, after countless tests and engineering tickets, that the app doesn't have the capacity I was promised. Even basic features like SKU-based filtering took an incredibly long time to set up, with support admitting they were learning the 'new feature' as we went.

While the support staff were polite, there is a significant gap in the team's understanding of their own tool's capabilities. To then be told I was 'confused' by the original advice, which was actually very clear but simply inaccurate, is poor service. I’ve lost a month of business time on a setup that was never going to work.

Anjali provided outstanding support in resolving a stressful billing issue. I was mistakenly charged $38 for an app I'd already canceled, with an automatic retry scheduled for the next day. Anjali stepped in immediately, offered clear solutions, and processed $38 in app credits on the spot. Thanks to her quick action and seamless coordination with Shopify, my bill was reduced to just $1 and resolved within minutes. Professional, efficient, and highly empathetic—exactly what you hope for in customer support. The whole team (including Piyush) handled this with great care. Highly recommended!

I received excellent support from Raul. I had originally set up Pushowl earlier this year and was looking to upgrade our account so we could manage email marketing as well. He assisted in making sure our Brevo account was fully integrated with Pushowl which allows us to manage all our communications via Pushowl.

I would like to warmly thank Nayan and Anjali for their invaluable help. I encountered several bugs due to incorrect settings on my end, and they supported me with kindness, patience, and care until everything was fully resolved.

Being fortunate enough to be bilingual (French and English), I was able to communicate with both support teams, and I find that the French support in particular is especially fast and efficient.

I am currently still on the free plan while I finalize my setup and prepare to launch my business. But one thing is certain: as soon as I make my first sales, I will upgrade to a paid plan without hesitation. The responsiveness is outstanding, and the service is excellent, even for customers on the free plan.

A big thank you to the entire team for your high-quality work. I look forward to growing my pickleball business with you.

Sabrina
Picklegod.dk