Brevo PushOwl: Email,Push,SMS

We have been using Brevo for a while but always had issues getting integration from Shopify so our contacts would not move automatically - had implemented a painful multi-step workaround. Although PushOwl has been around, I was never able to get it to work with my existing account. Finally reached out to support who responded straight away. Wish I had reached out earlier because they made it so easy to fix. Yash was my support person. A+ support.

Très bonne application et surtout excellent support client. Nous avons rencontré un problème de connexion entre Shopify, PushOwl et notre compte Brevo existant : Harish a rapidement identifié la cause et fait intervenir l’équipe technique pour tout reconnecter correctement. Communication claire, efficace et professionnelle.

I've been using Brevo before it was Brevo (originally sendinblue) and I've never really had any problems with it. I find it to be a much more cost effective option than klaviyo. In the last month I updated our webstore's theme and it messed up our brevo welcome flow and contact list. But within 2 hours Anjali helped pinpoint the problem and corrected the issue and now my emails are working again. Great customer support, very helpful. Real people helping, not AI! (very important for me)

Been using Brevo now for a few days to start to get email marketing setup for our company and so far it is simple to use and user friendly software design and not over complicated, I like the idea that you have the free account option as this gives us the change to get to test and learn email marketing and the allowable free emails per month is very reasonable to start with.

Best of all was the we needed support to enable a function and Piyush and the team was very fast en proactive to assist with the implementation and providing the solution.

Keep up the good work, thanks.

Funziona molto bene, supporto ottimo a parte qualche bug con l'integrazione con Brevo

This has been a really useful addition to our store’s marketing strategy. Setting up automated push notifications is simple, and it gives us another effective way to reconnect with shoppers without relying entirely on email or paid ads. The abandoned cart and browse abandonment automations are especially helpful for bringing interested customers back.

Completely useless for email marketing unless you spam your customers.

Brevo is pushing "performance indicators". If your marketing strategy is not to spam your customers every day, but instead only write when there's something relevant happening (eg. every 3 months), you will fail these thresholds and your account will instantly be locked.

They will refuse to unlock it until you unsubscribe, at which point it magically is possible to unlock the account after all.

Avoid this at all costs for email marketing and just use the default shopify app. It works just as well, and won't lock your account over made-up numbers.

I had an issue where activating the Brevo sync created a duplicate Brevo account instead of connecting to my existing one. Piyush from the Customer Success Team resolved this quickly, professionally and with great care - making sure my existing Brevo data remained intact and was set as the source of truth throughout the process. Really impressed with the speed and quality of support. Thank you Piyush!

We were struggling to get the service set up and running. Brevo's customer service rep Reese refused to set up a 30 minute orientation call. Apparently we don't have a high enough subscription package. Don't be fooled. Unless you have a premium subscription package you can only receive email help where they will send you link to docs you have to sift through to try and find answers. They did find time to call me several times to try and sell me more email sends and a higher subscription package. The sales guy was trying so hard to keep me on the phone it was almost comical. I was holding my 11month old son who was crying and he asked if I could get on a 5 minute demo call. I told him no I needed to go take care of my son and he kept pushing saying "yes but it will only take 5 minutes of your time." Their work flow currently is -- if a brand new customer is struggling to get the service to work properly, deny an orientation call to get them in a good place and call them multiple times to get them sell them more stuff. We asked them to cancel the service once and they did not address it in their reply. We have asked to cancel it for a 2nd time. I will provide an update if they refused to address it again. Be careful with this company. They do not care about your marketing success only selling you more stuff. Would not recommend and would not use again even if they try to fix the horrible experience we have had. Disgusting company.

Experienced a small issue with the app, and Yash was able to get it worked out immediately. Not only that, the app is amazing! Exactly what I need for this level of business.