Reviews (451)
First things first - Kudos to the great Zoko staff for providing an amazing customer experience right from onboarding until customer/technical support - Bharath, Vijith, Aaquib, Rahul and Ananthu. The app itself is versatile and easy to use, and ever since Shopify-segments have been integrated my broadcast's setup speed halved and outcome has doubled so good job on that as well. Next up would be easy to create flows as current method can get but tedious and doesn't often consider other active flows. Keep innovating and easing the user experience of the app. Thanks for all the help with Whatsapp marketing and automation, Zoko & team.
Edit: The pricing looks affordable and easy to manage but they have a lot of hidden charges even in free flows, agents and conversation limits etc. Just be aware of this fact and do ask their advisors beforehand as it's not mentioned on any pricing pages as well. Still a good app for your whatsapp marketing needs barring the hidden charges and regurgitated upselling.
Edit 2: They've updated their pricing page now so gain back 1 star for understanding and prompt action, however don't like this condescending way of looking at customers - "So what we end up doing , is when customers reach out to ask, "Hey, this is a simple change, like adding an extra condition.It should be free." - We just manually mark it as free."
I guess everyone should be really grateful that they offer free changes upon asking/requesting/begging rather than just value your existing customers and offer that option for free upfront.
