Reviews (2,920)
Worst support ever, Isabelle is the worst support. I was trying to configure the DNS, and i she is replying after 30 minutes, can't offer proper support to their clients. It's sad.
Thank you for sharing your experience. We're sorry the response times during this interaction didn't meet your expectations - we completely understand how frustrating that can be when you're in the middle of a technical issue.
On the day you reached out, our team was handling an unusually high volume of conversations, which caused delays beyond our typical response time. DNS configuration reviews can also take a bit more time than usual, as our team needs to carefully assess the full setup before suggesting any changes - getting it wrong can cause bigger issues down the line. We realize that context doesn't make the wait feel any shorter, and we're sorry it left you feeling unsupported.
We're glad you managed to get things sorted, and our team also followed up directly to make sure nothing was left unresolved. This interaction has been noted internally, and we're always working to improve how we handle peak periods so delays like this are minimized.
Whenever you need us, we're just a message away - and we're committed to earning your trust back through every interaction, because your success truly matters to us.
