Reviews (657)
This platform went from an industry leader to an ad laden hacked up pile of AI slop. They'll say they care about your feedback, and ignore it. I have ads in 3 places to pay extra for an AI agent that hallucinates more than I did in college, force a complete relearn of a UI into an obviously AI generated UI that is missing loads of subtle details from previous versions that just so happened to be essential to our usage of the platform.
It's good that we live in an era where I can just AI generate a whole new platform to suit my needs over the course of a weekend. It's ironic really.
Thank you for taking the time to share your feedback. We truly value hearing from our merchants, and we share your comments directly with our Product team.
We understand that changes to the user interface can impact established workflows. As Gorgias continues to evolve, updates to the platform are necessary to deliver improvements, new capabilities, and an overall better experience. While we strive to make these transitions as smooth as possible, we recognize that not every change will meet everyone’s expectations.
Our Product team carefully reviews customer feedback and prioritizes enhancements based on customer impact and broader platform needs. We remain committed to continuously improving Gorgias, and feedback like yours plays an important role in shaping that process.
A member of our management team will also be reaching out to you privately to better understand your experience and discuss your feedback in more detail.
