Gorgias: AI, Helpdesk & Chat

Thank you for taking the time to share your feedback, Highland team. We’re sorry to hear that your experience with Gorgias did not meet your expectations, particularly during onboarding.

We take concerns like yours seriously, and feedback about both our product and customer experience is shared directly with the appropriate internal teams to help drive improvements. While we’re disappointed to hear that we’ve lost your trust, we appreciate you bringing these concerns to our attention.

A member of our management team will also be reaching out to you privately to better understand what happened and discuss your experience in more detail.