Reviews (150)
This is a company that loves to overcomplicate simple things.They updated the product packaging, and my designer completed the design exactly according to their template. However, I couldn't upload it myself. Even after I made adjustments and uploaded it on my end, the entire design changed drastically.
Hi YourHealthier,
Thank you for sharing your feedback. We're truly sorry to hear about your experience.
If you're still experiencing issues uploading or updating your labels, please reach out to our support team via the chat bubble in your Supliful account or by emailing help@supliful.com. If this is a technical issue on our end, we'll be happy to investigate and help resolve it as quickly as possible.
We understand that the packaging and label updates have created extra work, and we sincerely apologize for the inconvenience. These changes were necessary to improve our fulfillment processes and support the continued growth of our platform, ensuring a better experience in the long run. We know that doesn't make the transition any less frustrating, and we truly appreciate your patience.
If you're not satisfied with how your current design looks after the migration, you're also welcome to try our Label Design Service - https://supliful.com/services/label-design.
Our design team can help ensure your labels meet the new specifications while maintaining a professional, high-quality appearance.
Thank you again for your feedback, and we hope to have the opportunity to turn your experience around.
Yours truly,
The Supliful team
