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Terible Customer service, i wouldent recomend this I was trying to. Install this app. And add some technical issues. And I reached out for help with Chad. And they couldn't do anything. Tell me try this. Didn't work. Try this. So I saw that. I'm not getting anywhere. I asked for a refund. For I'm paying $50. A month. I didn't get any response from them. I asked again and again. No response at all.
Hi VitaBuy,
We’re sorry to see this review, as it does not accurately reflect the support provided in this case.
Our Customer Support team responded to your requests and investigated the issue with you. What initially appeared to be a technical problem was ultimately caused by the store already being connected to another account, which prevented it from being connected again. Our team identified this and assisted you with the issue. Within minutes.
When you subsequently requested to cancel your subscription and receive a refund, both the cancellation and refund were processed shortly.
We completely understand that technical setup can sometimes be frustrating, but we believe it’s important to accurately represent what happened. Our team was responsive, helped identify the cause of the connection issue, and processed your cancellation and refund promptly when requested.
Yours truly,
The Supliful Team
Their support team is consistently responsive, knowledgeable, and genuinely helpful whenever questions come up. It’s clear they care about the success of the businesses they work with, and that level of support has made a real difference for us. I’d confidently recommend them to anyone looking to build or grow a wellness brand.
Hi Grateful Earth team,
Thank you so much for this thoughtful review! We’re truly grateful for your kind words and incredibly happy to hear that our support team has made a meaningful difference for your business.
Supporting and helping our creators succeed is at the heart of what we do, so hearing that our responsiveness, knowledge, and commitment have had a positive impact means a lot to us. Thank you for your trust and recommendation - we’re excited to continue being part of your journey and growth!
Yours truly,
The Supliful Team
Wonderfull app and platform to start your supplement brand with professionalism. Customer support is super active and helps with every question.
Hi Striipz LLC,
Thank you so much for your kind review!
We’re thrilled to hear that you loved our app!
We truly appreciate your support and look forward to continuing to support your brand’s growth!
Yours truly,
The Supliful Team
This is a company that loves to overcomplicate simple things.They updated the product packaging, and my designer completed the design exactly according to their template. However, I couldn't upload it myself. Even after I made adjustments and uploaded it on my end, the entire design changed drastically.
Hi YourHealthier,
Thank you for sharing your feedback. We're truly sorry to hear about your experience.
If you're still experiencing issues uploading or updating your labels, please reach out to our support team via the chat bubble in your Supliful account or by emailing help@supliful.com. If this is a technical issue on our end, we'll be happy to investigate and help resolve it as quickly as possible.
We understand that the packaging and label updates have created extra work, and we sincerely apologize for the inconvenience. These changes were necessary to improve our fulfillment processes and support the continued growth of our platform, ensuring a better experience in the long run. We know that doesn't make the transition any less frustrating, and we truly appreciate your patience.
If you're not satisfied with how your current design looks after the migration, you're also welcome to try our Label Design Service - https://supliful.com/services/label-design.
Our design team can help ensure your labels meet the new specifications while maintaining a professional, high-quality appearance.
Thank you again for your feedback, and we hope to have the opportunity to turn your experience around.
Yours truly,
The Supliful team
The Supliful Team has been a very supportive and informative aspect of my brand launch. Their representatives have always been professional, courteous and timely in their communications. The resources they make available to launch and compete in the nutritional supplements market are remarkable. I highly recommend their product, services and expertise!
We're truly grateful to hear that you are satisfied with the received support and the products we offer.
Thank you for choosing Supliful as your partner, and we're excited for the next chapter and continuous growth together!
Yours truly,
The Supliful Team
Supliful: Dropship Supplements is an excellent platform for entrepreneurs who want to start their own supplement brand without dealing with inventory, warehousing, or complicated fulfillment. The platform makes it easier to create private-label products and sell them under your own brand, which is a great opportunity for fitness creators, coaches, influencers, and online store owners.
One of the best things about Supliful is how simple it makes the process. Instead of spending a lot of money upfront on bulk inventory, you can focus on building your brand, designing your product labels, and promoting your store. This makes Supliful a strong choice for beginners who want to enter the supplement industry with less risk.
Supliful also offers a wide range of wellness and supplement products, giving business owners the flexibility to choose items that match their audience. Whether your customers are interested in fitness, health, energy, recovery, or daily wellness, Supliful gives you options to build a professional-looking supplement line.
Overall, Supliful is a powerful dropshipping solution for anyone serious about launching a supplement brand. It saves time, reduces startup costs, and gives entrepreneurs the tools to focus on marketing, customer service, and growing their business. I would recommend Supliful to anyone looking for a simple and professional way to start selling supplements online.
Hi IFBNEWSFEED.ORG™,
Thank you so much for your thoughtful and detailed review!
We’re thrilled to hear that you've enjoyed our platform.
It means a lot to know that you appreciate both the simplicity of our platform and the opportunities it creates for small business owners to build professional private-label brands without large upfront investments. Making the process beginner-friendly while still offering high-quality products and reliable fulfillment is exactly what we strive for.
Thank you for your recommendation and support - we’re excited to continue helping creators and entrepreneurs bring their brands to life!
Yours truly,
The Supliful Team
Our experience with Supliful has been simply outstanding. Their broad assortment of products has enabled us to provide a spectrum of choices for our clients which they appreciate. Even more importantly, their business model has made it possible for us to bootstrap and now scale our company from scratch with a minimum capital investment. It's been a great learning experience, connecting the dots, and it's so gratifying to see our brand being accepted. When there have been problems with connecting the dots, Supliful's staff has gone above and beyond the call of duty, making themselves available on weekends and nights to troubleshoot those rare urgent issues. I could not recommend their platform more highly!
Hi Action Potential Supplements,
Thank you so much for this incredible review - we truly appreciate the time you took to share your experience!
Seeing creators successfully build and grow their companies is exactly what we aim to support every day.
It’s also wonderful to know our support team has been there for you when it counted most. We always do our best to step in quickly on urgent cases and keep things moving.
Wishing you continued success and steady growth - and we’re always here whenever you need us!
Yours truly,
The Supliful Team
I soo want to love this company!!!!
They have good products. they got a great line up. its easy. its convenient but there is a huge issue. The processing time.
I have almost half a million followers in the health niche and i could sell LOTS of products.... but i cant get emails everyday from people asking if there package is being sent out.
Right now i have half a dozen orders and none sent out
2 orders were ordered 2 weeks ago. they were 3 days of processing and i got a email one of my products in my buddle was out of stock... i found out 3 days after they ordered! So those two orders must wait 2 weeks. The proper thing to do would be send out the 4 items and send out the 5th one when its in stock, but nope. all 5 items are on hold for 2 weeks now.
then last week i made a new bundle 4 products... i got a order on the 4th, the 5th, and the 6th.... today is the 10th and zero orders have been sent out! i have had 3 emails so far... "where is my package"
I dont know what to do.... do i find a new company. a new product. or what. but i dont want to start pushing products if this company cant delivery. 2-3 days is doable for processing, waiting 6 days for a tracking number is not!!
If i ordered something online on a wed. and next tue I did not get a tracking number id be pissed and never order again.... there business model is ruining my reputation .
If this processing time improves I will recommend them to my friends online ( I know huge accounts) and change this to a plus 5 . but waiting 6-14 DAYS not good business! 2-3 processing is normal. 6+ days is bad business
Eric A.
Conscious Health
Hi Conscious Health,
Thank you for the detailed feedback - we truly appreciate both your honesty and your willingness to work with us. We’re genuinely sorry for the frustration this situation has caused you and your customers.
One of the delays you experienced was caused by a product in your bundle - Colon Gentle Cleanse - going out of stock. While we work hard to keep inventory stable, some stock availability is outside of our direct control since certain products are sourced from external suppliers who may occasionally face technical or production issues. We try to be transparent that such situations can happen when using our service, but we absolutely understand how disruptive this is for your business. Our team is actively working to restore stock as quickly as possible.
At the moment, due to system limitations, we’re not able to split and partially ship bundle orders automatically. However, we can remove and refund the out-of-stock item and proceed with shipping the remaining products - just let our Customer Support team know via the chat bubble or at help@supliful.com, and we’ll handle it for you.
Regarding your February 5th and 6th orders - two have already shipped, and the remaining one is scheduled to ship today. Our standard processing time is 3–5 business days, and weekends don’t count toward that window - so these orders are still within the stated processing timeframe. So currently, you have only 2 orders on hold due to OOS, and the rest of the orders are either completed or scheduled to ship within the promised timeframe.
We truly value creators like you and the audience you’ve built, and we don’t take your trust lightly. We’re continuing to improve processing speed, stock visibility, and fulfillment workflows to better support scaling brands. We’d really like the chance to keep growing with you.
Yours truly,
The Supliful Team
I recently joined Shopify, the best and most serious interface for e-commerce business owners. An easy, professional, and reliable interface to start with.
I don't usually write reviews, but this one deserves one star. I created a store based on one product, and the moment we get traction, runs out of stock. They then proceed to lie about the restock date 3 times, even going as far as to say it is in stock, then backtrack, saying it will restock in another three days. I haven't been able to fulfill any orders, even though they gladly take your money to pay for them. Incredibly unprofessional, and most likely the death of multiple businesses.
Hi Absorba,
Thank you for sharing your experience. We’re sorry for the inconvenience caused by the Hair, Skin & Nails Gummies going out of stock.
To clarify: Supliful operates on an on-demand production model, and while it allows small brands to start without upfront inventory, occasional out-of-stock situations can happen due to supplier-side production delays. We always provide the restock estimates given to us by the product manufacturer (we do not produce this item ourselves), and unfortunately, these dates were adjusted several times due to ongoing production issues outside of our control.
We fully understand how this can impact single-product businesses, and we sincerely apologize for the disruption. In situations like this, we always recommend adding a backup or alternative product to avoid downtime - in this case, the Hair, Skin & Nails Strips were available, and many sellers successfully switched to them during the outage.
We also want to clarify that our system automatically charges incoming orders, even if a product is currently out of stock - this is how the system processes orders by default. However, you can always reach out to our Support Team to cancel and request a refund either back to your payment method or as account credits.
If you’d like us to review your account setup or discuss better ways to avoid downtime in the future, feel free to reach out - we’re happy to help.
Yours truly,
The Supliful Team
