Reviews (914)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ease of use, seamless integration, and user-friendly interface, which streamline the setup and management of online stores. They value the customization options for personalized branding and label design, enhancing market presence. The customer service is noted for being responsive and supportive, aiding in efficient issue resolution. Merchants also praise the quality and variety of products available, catering to diverse customer needs. Features like direct label creation with Canva integration are highlighted, with merchants reporting easier business launch and scaling. Continuous updates keep the platform relevant and valuable for e-commerce.
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So far Supliful has been responsive and great to work with. Which is essential to launching this business. They have allowed me to focus on what matters most and thats building a brand people love.
Hi My Store,
Thank you so much for your 5-star review! We're thrilled you've had a great experience with Supliful. Our team is dedicated to supporting you every step of the way, and it's wonderful to know we've helped you focus on building a brand people love. We're excited to continue working with you and supporting your business's growth and success!
Yours truly,
The Supliful Team
March 2024 - We are a new store and have placed four orders for five different products through Supliful to test the process. They did not fulfill a single order without us having to email them and tell them to push the order through. The orders show up in Shopify and even show up in our Supliflul orders tab but they don't get fulfilled automatically. The automatic fulfillment is nonexistent. There is no way this model would work if we had multiple orders from multiple customers.
May 2024 - Supliful responded to my review and you can read their response below. They claim the orders were fulfilled automatically but that is absolutely NOT TRUE! Every order required us to contact them to get the order pushed through. EVERY ONE! I am not satisfied with their response.
Hi Flvme,
Thank you for your feedback! Our team has previously advised you to reach out to Shopify customer support. On the Supliful side, everything is working as it is supposed to, and all other accounts don't experience the same issues. After reviewing the orders we received, we see that they were fulfilled automatically without any issues. As there are no issues on the Supliful side, you need to check with Shopify as to why the orders are not being synched with Supliful.
Yours truly,
The Supliful Team
Love it so far.
Hi KnockKnockDownloads,
Thank you for the generous rating! We're delighted to hear that you're loving it so far. We're here to ensure you have the best experience possible. Enjoy!
Yours truly,
The Supliful Team
First of all I will say I love the ability to customize the labels and the ability to create my own brand. I think the shopify integration works very well. There are a few issues that may push me to go elsewhere. Processing and shipping takes way too long. In this day and age customers have a higher expectation and if I can't deliver their product quicker they will go somewhere else. For me, I've got to be able to sell on multiple platforms. The shopify integration is very good. But Supliful needs other integrations or the ability to ship faster so I can sell on Tiktok and other platforms. Email and support is also too slow. I really love the concept and products I've sampled. However, I may not stick around too long unless they can speed things up.
Hi AffinityCo.co,
Thank you for the constructive feedback! We understand the importance of having your customers receive their orders faster, and we are doing our best to improve the fulfillment and delivery times every day. Please keep in mind that we are still a young startup that cannot compete with big established companies just yet, but we are getting there. We are also continuing to build more integrations, and we will have a big update on TikTok next week, so stay tuned!
Yours truly,
The Supliful Team
I've been using this on-demand fulfillment service for a while, and it just keeps getting better. The addition of skincare and pet care options is something I’m really looking forward to exploring!
Hi Nailora,
We're thrilled to hear that you're enjoying our on-demand fulfillment service! We're constantly working to improve and expand our offerings, so we're delighted to hear that you're excited about the new skincare and pet care options. Thank you for your support, and we look forward to continuing to meet your needs!
Yours truly,
The Supliful Team
Poor customer service- they wrongfully charge additional fees for mistakes that aren’t the customers. They don’t listen to the consumers they just stick to their faulty script. Which the consumer complaint states if a person doesn’t receive their goods they should be refunded, especially if it was “returned” mysteriously. Showing them proof doesn’t help but hopefully BBB will!
Hi Her.BS,
We are sorry to hear about your poor experience with Supliful. For some reason, the original shipment was returned to our warehouse facility as they deemed the originally provided address as incomplete. Our customer support team has offered to reship the order to a different address if you agree to cover the shipping costs due to the faulty first address. Unfortunately, we cannot refund orders already fulfilled as all products are fulfilled and labeled on demand.
Yours truly,
The Supliful Team
Requires I use a credit card to signup, I won't use this ever unless that is off. I do not recommend this site because of a f__king card.
Hi Fahline,
Thank you for your feedback, and we’re sorry to hear about your frustration regarding the credit card requirement.
The reason we ask for a credit card is so we can charge for order fulfillment after your customer places an order. You won’t be charged anything upfront—charges are only applied once your orders are pushed through to the Supliful platform for processing.
We understand your concerns, and we hope this clarifies the process a bit better. If you have any further questions, please feel free to reach out.
Yours truly,
The Supliful Team
i love to this app but iwant to learn more how get sales..
Hi JavaFuel&Vitality.store,
Thank you for the generous rating! We have recently launched a new service - Supliful Roadmap. It is tailored specifically for CPG brands and focuses on practical, actionable steps. It's not just a course but a toolkit that includes an AI Content Generator, Store Templates, and our social media Buzz Builder. Plus, you'll gain access to a community of fellow entrepreneurs for support and networking. It is fairly new, but we continue to build and improve it to give our sellers the most value. For more details, please visit https://supliful.com/roadmap. We are here to help you grow and support your brand journey!
Yours truly,
The Supliful Team
Great products and professional staff. My only issue is I have been waiting for a week after an order for label approval. I would highly suggest doing a test order because I am going to have to refund my first sale because it is taking so long
Hi Highly Fungtional,
Thank you for the great feedback! Our team reached out to you after the order was placed as your label is missing some crucial details required for order fulfillment. Please check your email associated with your Supliful account and follow the instructions provided by our customer support team so we can verify your label and fulfill the order asap. Once the label is verified, all following orders containing that product will not need to be verified again.
Yours truly,
The Supliful Team
Love it, easy to use, easy to install, quick service!
Hi PPLANTPOWER SUPPLEMENTS,
Thank you so much for your glowing review! We're thrilled to hear that you found our product easy to use and install and that our service was quick. We're committed to providing the best experience possible, and feedback like yours lets us know we're on the right track.
Yours truly,
The Supliful Team