Reviews (1,185)
I just had the worst experience , Zendrop changed my theme to one of theirs without asking…and it remained after uninstalling the app
i wanted to cancel the plan not to get charged, couldn’t get to it no matter what . Tried to deactivate the account , the button wasn’t there as the help documents suggested. It took 10 emails back and forth with support for the simple request of cancelling the billing and deactivating the account.
They make everything difficult on purpose. Good luck finding their email. I found it on Facebook page…
Hi there,
We are truly sorry for the frustrating experience you had while trying to deactivate your account and cancel your subscription. This is definitely not the standard we aim for, and we completely understand your frustration regarding the communication and billing difficulties.
To ensure you are fully informed, we immediately investigated your case. This is not to excuse your experience, but to clarify that we found no record of a support ticket or in-app message from your account details in our system. For future reference, our official support channels and instant self-service options can be found directly through our Zendrop Help Center Guide (https://support.zendrop.com/en/articles/8514763-module-3-how-to-get-help-from-zendrop-support).
Regarding your store's theme, Zendrop strictly does not have authorization or system permissions to access your Shopify account or alter your storefront design, so we are eager to investigate how this change occurred. We can confirm that your subscription has now been successfully canceled to prevent any charges. We have also sent a direct email to you so we can work together to turn this situation around and resolve any lingering issues.
–Darlene, Zendrop Customer Experience
