Reviews (623)
TUSHY has been on Gorgias for years, and it's the rare support tool that's kept getting more useful instead of more bloated. It gives our CX team the visibility to solve problems at the root instead of just answering the same ticket over and over — and that's shown up in real, sustained volume reduction.
What's most exciting lately are their new AI features, especially the AI Shopping Assistant. It's made the case, with our own numbers, that customer support can be a revenue driver — not a cost center to manage down — and we didn't need to hire an outside partner to get there. Gorgias built it to just work.
We trust it enough that other departments have started adopting it outside of support. That's the real signal.
Thank you so much for sharing this, and for trusting Gorgias over the years!
We’re especially happy to hear that Gorgias has helped your team move beyond simply resolving tickets to identifying recurring issues, addressing them at the source, and creating lasting reductions in support volume.
It’s also fantastic to see the impact the AI Shopping Assistant is having for TUSHY. Helping CX teams turn support conversations into genuine revenue opportunities is a major focus for us, so hearing that you’re already seeing that reflected in your own results is incredibly rewarding.
And seeing Gorgias being adopted by teams beyond CX is one of the strongest compliments we could receive. Thank you for your continued trust and partnership, we’re excited to keep building alongside you!
