Reviews (625)

Overall rating
4.3
Counts per rating level
  • 83% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
All reviews
August 18, 2026

Gorgias has been a game changer for our customer service operations. Centralizing email, live chat, and social messages into a single inbox saves our team hours of tab switching every day. The clear interface and quick access to customer history allow agents to respond faster, collaborate seamlessly, and handle higher ticket volumes without burning out. It makes managing daily queue workflows simple and organized. Highly recommend for any growing support team!

Thorlo
United States
Over 4 years using the app
Gorgias Inc. replied August 19, 2026

Thank you so much for sharing such a thoughtful review!

We’re thrilled to hear that bringing your customer conversations into one place has made such a meaningful difference in your team’s day-to-day operations. Helping support teams spend less time switching between tools and more time delivering fast, informed responses is exactly what we aim for.

It’s also great to know that the interface, customer history, and collaboration features are helping your team stay organized and confidently manage growing ticket volumes.

Thank you for your recommendation and for choosing Gorgias. We’re excited to continue supporting your team as you grow!