Reviews (705)

Overall rating
4.3
Counts per rating level
  • 82% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
All reviews
August 19, 2026

I use Gorgias every day to manage our customer experience, and it has made keeping up with customers across different channels so much easier. Having email, social, SMS, order information, and customer history all in one place saves me so much time. I also love being able to build macros, automate repetitive questions, and customize our workflows as our CX needs change. Their support team has also been super helpful anytime I’ve had questions or needed help figuring something out. Definitely a huge part of our day-to-day operations!

Waterboy
United States
Over 4 years using the app
Gorgias Inc. replied August 24, 2026

Thank you for taking the time to share your experience with Gorgias!

We love hearing that having your customer conversations, order details, and history all in one place is making your daily work simpler and more efficient. It’s also great to see you taking advantage of macros, automation, and customizable workflows to adapt Gorgias to your team’s evolving needs.

We really appreciate the kind words about our Support team as well, knowing you can count on us when questions come up is incredibly important to us.

Thank you for making Gorgias such an integral part of your day-to-day operations. We’re happy to have you with us!