Helium Customer Fields

Helium Customer Fields

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Reviews (338)

Overall rating
4.5
Counts per rating level
  • 89% of ratings are 5 stars
    302
  • 4% of ratings are 4 stars
    14
  • 3% of ratings are 3 stars
    11
  • 1% of ratings are 2 stars
    2
  • 3% of ratings are 1 stars
    9
All reviews
Edited August 28, 2026

Worst app and customer service tbh.

CHARGED ME FOR 24 MONTHS WITHOUT ME KNOWING. We literally never used your useless app and charged us for 24 months. Such a lovely environment I suppose.

CANINE SCIENCE
Philippines
Almost 2 years using the app
Helium replied August 25, 2026

This merchant is attempting to coerce our team for a full 24-month app refund because they "never used the app." We offered a partial refund as a courtesy, and they declined.