QuickBooks Online

Hi Intuit Support Team,

We are experiencing severe synchronization issues with the official QuickBooks Online app for our Shopify store (FAWAAH), which handles over 1,000 monthly orders.

Following a recent update, the automated mapping stopped working correctly:

Missing SKU Auto-Matching: Orders are no longer matching existing QuickBooks items by SKU automatically. Instead, all line items default to "Shopify sales item," forcing manual matching under "Integration transactions" for every order.

Missing SKU Options in Settings: In the app settings under "Items," enabling "Product tracking" does not display any options to select or force matching by SKU.

Broken Payment Gateway Mapping: Payment methods (e.g., MyFatoorah, Tabby, Cash) are no longer routing payouts automatically to their respective QuickBooks accounts as they previously did.

Manually matching thousands of line items across 1,000+ orders is unfeasible. Please help us repair our integration mapping state, re-enable automatic SKU matching, and restore payment gateway routing without duplicating historical transactions.

Thank you.