Gorgias: AI Helpdesk & Chat

Five stars! The team worked extremely hard helping us troubleshoot and resolve a difficult integration issue between Gorgias and our Meta/Facebook and Instagram customer-service channels. They stayed with the issue through repeated testing, connection checks, messages, and troubleshooting until we were finally able to get our customer messages flowing into Gorgias correctly. I especially appreciated their patience, persistence, communication, and willingness to keep investigating instead of giving up when the initial fixes did not work. Thank you for helping us get this important part of our customer-service system ready for launch! The issue turned out to be on Meta side and not Gorgias. I was impressed with their team professionalism and great attitude. I spent 15 hours over five days with videos and troubleshooting and I am glad they did not give up on us. Gorgias replies, and troubleshooting was around the clock. A special thank you to Milos, Omar, Ronnie, Sharmaine, Jackline and some names I could not recall but were an integral part of this success. We are truly grateful - We compared other solutions with several other companies but it just did not match the capabilities or service that Gorgias delivers on. Thank you.