Reviews (3,207)
Upon installing the app and creating an account, I got my account instantly suspended, and after reaching out to support, they asked a bunch of questions, which I’ve answered. At that time, my store was still in development, so they kept the suspension. After a few days, after publishing the store, I’ve requested another review, and they still kept the suspension, and they didn’t provide a SINGLE REASON why it was suspended. What a terrible experience.
Thank you for sharing your experience. We understand how frustrating it must be to have your account suspended right at the start, and we're sorry the process felt unclear.
When an account triggers our automated compliance checks, our team reviews it carefully before allowing any sending activity. These checks are in place to maintain a safe and trustworthy sending environment for everyone on the platform - because the quality of email infrastructure is shared, and protecting it benefits every business that relies on it. While we completely understand this wasn't the experience you were hoping for, we do reserve the right not to disclose the specific findings of our compliance reviews, as sharing those details publicly could compromise the integrity of the process itself.
We can see that our team escalated your case twice to our Compliance team, including a second review after your store went live, and the decision was confirmed both times.
We recognize this wasn’t the outcome you had hoped for and appreciate you sharing your experience with us.
