Reviews (1,246)
Zendrop has been the worst experience I’ve had in 16 years of dropshipping. My first two orders were cancelled and one of the items they said they could ship in a different color (who wants a gray pumpkin when they ordered an orange one?) I thought I’d give them another try. Bad idea. They have charged me $360 for a $70 item. Also - everything is ran by AI so don’t expect actual help when issues like this arise. I’ve also had two packages from 3 week old orders not be delivered. I wanted to love Zendrop but I would avoid at all cost.
Dear Shellie,
Thank you for sharing your feedback with us. We sincerely apologize for the frustrating experience you’ve had, and we appreciate the opportunity to make things right. Allow me to share some details to help clarify the situation you encountered, as we truly value your feedback:
- Fulfillment Pricing: We looked into the specific item you were fulfilling (product https://app.zendrop.com/product/3026594). The total cost of $346.79 reflects both the product price and the required shipping fees. We recognize that these costs can sometimes catch you by surprise, so we always display the full breakdown on the product page before an item is added to your store. We would be happy to share screenshots with you directly to clarify these details.
- Canceled Orders: We want to look into why your orders were canceled right away. Please share the specific order numbers with us, and we'd be more than happy to check and investigate the root cause.
- Support Availability: We completely understand the preference for speaking with a live person when handling complex issues. Our standard support hours are Monday through Friday, 9:00 AM to 5:00 PM EST. Outside of these hours, our AI assistant, Tessa, manages inquiries. When you request a human agent during off-hours, Tessa is designed to automatically queue your request as soon as you requested for human support so our team can connect with you as soon as our shift begins.
We truly value your business and are looking forward to your reply so we can resolve these issues and provide you with a much better experience moving forward.
–Darlene, Zendrop Customer Experience
