Reviews (3,183)
If I could give zero stars I would. I have a brand that has been in business for 5 years. I need to improve my email marketing. I was excited to try omnisend after I saw a pitch from the founders and thought it would be a great product. I tried to install/migrate to shopify. I immediately had an error that said, due to unusual activity your account has been suspended. I tried using chat help and answered their questions about my business. I never heard back from them. Now I contacted them a month later and they said they would not support my business and the decision is final. No reason, no explanation, just a rude rejection. Garbage!
Thank you for sharing your experience. We're sorry that your first interaction with us felt unwelcoming - that's genuinely not the impression we want to leave, especially when you came in ready to grow your email marketing.
As an email service provider, we have compliance requirements in place to protect our sending infrastructure and maintain deliverability for all clients using the platform. Because of this, some businesses may require additional review before they can begin sending with Omnisend.
As part of this process, our Compliance team reviewed the information you provided, as well as the nature and content of your store. Following this assessment, the team determined that we’re unable to provide services for your business under our Acceptable Use Policy. We recognize that it can be frustrating when we’re unable to provide the specific details behind an assessment. While certain aspects of individual evaluations cannot be disclosed, these decisions are made in accordance with our platform policies and the requirements necessary to protect our sending infrastructure.
We appreciate you taking the time to share your experience and understand that this wasn’t the outcome you had hoped for. While the outcome of the review remains unchanged and we may be limited in the details we can provide about the assessment, our team remains available to assist with any other questions or clarification we’re able to provide regarding your account.
